@import"https://fonts.googleapis.com/css2?family=Tajawal:wght@400;500;700;800&display=swap";:root{color:#172033;background:#eef1f5;font-family:Tajawal,system-ui,sans-serif;font-synthesis:none;text-rendering:optimizeLegibility;--app-zoom: .8;--app-zoomed-viewport-height: 125vh }.logistics-page,.profit-page{gap:18px}.ops-toolbar{display:grid;grid-template-columns:minmax(260px,1fr) auto;gap:12px;align-items:center;background:#fff;border:1px solid #dbe5f3;border-radius:18px;padding:14px;box-shadow:0 16px 40px #0f172a0f}.profit-toolbar{grid-template-columns:minmax(240px,1.4fr) repeat(4,minmax(130px,.7fr))}.profit-toolbar select,.profit-toolbar input,.modal-grid input,.modal-grid select,.modal-grid textarea,.accounting-box input,.accounting-box textarea{width:100%;border:1px solid #ccd8ea;border-radius:12px;padding:11px 12px;background:#fff;color:#10223d;font:inherit}.logistics-tabs{display:flex;flex-wrap:wrap;gap:8px;justify-content:flex-end}.logistics-tabs button{border:1px solid #d7e1f0;background:#f8fbff;color:#334563;border-radius:999px;padding:10px 14px;font-weight:800}.logistics-tabs button.selected{background:#1d4ed8;border-color:#1d4ed8;color:#fff;box-shadow:0 12px 28px #1d4ed838}.data-panel{background:#fff;border:1px solid #dbe5f3;border-radius:20px;padding:14px;box-shadow:0 18px 55px #0f172a12}.responsive-table{width:100%;overflow-x:auto}.responsive-table table{width:100%;border-collapse:separate;border-spacing:0 10px;min-width:980px}.responsive-table th{padding:10px 12px;text-align:right;color:#66758f;font-size:12px}.responsive-table td{padding:14px 12px;background:#f8fbff;border-top:1px solid #e1e9f5;border-bottom:1px solid #e1e9f5;color:#16243d;vertical-align:middle}.responsive-table td:first-child{border-right:1px solid #e1e9f5;border-radius:14px 0 0 14px}.responsive-table td:last-child{border-left:1px solid #e1e9f5;border-radius:0 14px 14px 0}.table-action{border:0;border-radius:12px;background:#eaf2ff;color:#1d4ed8;padding:10px 13px;font-weight:900}.logistics-status-badge,.financial-status{display:inline-flex;align-items:center;gap:6px;border-radius:999px;padding:7px 10px;font-weight:900;font-size:12px}.logistics-status-badge.loading{background:#fff7df;color:#9a5b00}.logistics-status-badge.pending{background:#f1f5f9;color:#475569}.logistics-status-badge.shipped{background:#e8f1ff;color:#1d4ed8}.logistics-status-badge.delivered,.financial-status.complete{background:#e9fbf1;color:#087a43}.logistics-status-badge.returned{background:#fff0f0;color:#c21d32}.logistics-status-badge.paid{background:#fff4cc;color:#8a5b00}.financial-status.missing{background:#fff7df;color:#9a5b00}.modal-readonly-grid,.profit-summary-box{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:16px 0}.modal-readonly-grid.compact{grid-template-columns:1fr}.modal-readonly-grid>div,.profit-summary-box>div{background:#f8fbff;border:1px solid #e1e9f5;border-radius:14px;padding:12px}.modal-readonly-grid span,.profit-summary-box span{display:block;color:#64748b;font-size:12px;margin-bottom:6px}.modal-readonly-grid strong,.profit-summary-box strong{color:#10223d;font-size:15px}.logistics-modal,.profit-modal{width:min(920px,calc(100vw - 28px));max-height:calc(100vh - 28px);overflow:auto}.logistics-action-row{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:16px 0}.logistics-action-row button,.gold-action{border:0;border-radius:14px;padding:13px;color:#fff;font-weight:900}.logistics-action-row .blue{background:#2563eb}.logistics-action-row .green{background:#059669}.logistics-action-row .red{background:#dc2626}.gold-action{width:100%;background:linear-gradient(135deg,#b7791f,#f59e0b);margin-top:10px}.accounting-box{background:#fffaf0;border:1px solid #f3d59a;border-radius:18px;padding:16px;display:grid;gap:12px}.accounting-box h3,.modal-section-title{margin:4px 0 0;color:#10223d}.switch-row{display:flex;align-items:center;gap:10px;font-weight:900}.switch-row input{width:18px;height:18px}.profit-kpis{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.profit-summary-box{grid-template-columns:repeat(3,minmax(0,1fr))}.profit-summary-box>div{background:linear-gradient(180deg,#fff,#eff6ff)}@media(max-width:960px){.ops-toolbar,.profit-toolbar,.profit-kpis,.logistics-action-row,.modal-readonly-grid,.profit-summary-box{grid-template-columns:1fr}.logistics-tabs{justify-content:stretch}.logistics-tabs button{flex:1 1 140px}}@media(max-width:760px){:root{--app-zoom: 1;--app-zoomed-viewport-height: 100vh}body{overflow-x:hidden;background:#eef1f5}.app-shell{display:flex;flex-direction:column;min-height:100vh;width:100%;overflow-x:hidden}.sidebar{position:sticky;top:0;z-index:50;width:100%;flex:0 0 auto;min-height:0;flex-direction:row;align-items:center;gap:8px;padding:8px;overflow-x:auto;border-bottom:1px solid rgba(255,255,255,.12);box-shadow:0 12px 30px #0f172a2e}.brand{min-width:max-content;padding:0 0 0 8px;border-bottom:0}.brand-logo{width:34px;height:34px;flex-basis:34px}.brand strong{font-size:14px}.brand span{display:none}.nav{flex-direction:row;align-items:center;min-width:max-content;padding:0}.nav-item{width:auto;min-height:38px;padding:8px 10px;white-space:nowrap}.logout-button{width:auto;min-width:max-content;margin:0;white-space:nowrap}.main{min-width:0;width:100%;padding:10px}.chat-ops-page{height:auto;min-height:calc(100vh - 58px);overflow:visible;padding:8px}.chat-ops-page .page-header{gap:10px}.inbox-switcher{display:flex;flex-wrap:nowrap;justify-content:flex-start;width:100%;overflow-x:auto;padding-bottom:4px}.inbox-switcher button{flex:0 0 182px}.live-layout{display:block;min-height:0;flex-basis:auto;overflow:visible}.live-layout .chat-list,.live-layout .chat-window{width:100%;height:calc(100vh - 220px);min-height:520px;overflow:hidden;border:1px solid #dfe7f1;border-radius:16px;box-shadow:0 14px 34px #0f172a14}.live-layout:not(.has-selected-conversation) .chat-window{display:none}.live-layout.has-selected-conversation .chat-list{display:none}.live-layout.has-selected-conversation .chat-window{display:flex}.chat-list{max-height:none}.chat-list-top{padding:10px}.inbox-segments{grid-template-columns:repeat(4,minmax(0,1fr));gap:3px}.segments button{min-height:38px;padding:7px 4px;font-size:11px;line-height:1.25}.chat-header{min-height:auto;align-items:center;gap:8px;padding:10px}.mobile-chat-back{display:inline-flex;flex:0 0 auto}.chat-header .person{flex:1 1 auto;min-width:0}.chat-header .person strong,.chat-header .person span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-actions{display:flex;flex:1 1 100%;width:100%;gap:6px;overflow-x:auto}.conversation-actions .compact{flex:0 0 max-content;min-height:38px;padding:8px 10px}.messages{padding:14px 10px}.bubble{max-width:88%}.composer{gap:7px;padding:8px}.composer input:not(.composer-file){min-width:0}}.page-hero{margin-bottom:18px}.ops-page{width:100%}.chat-ops-page{height:var(--app-zoomed-viewport-height);min-height:0;overflow:auto;display:flex;flex-direction:column}.live-layout{flex:0 0 calc(var(--app-zoomed-viewport-height) - 150px);min-height:620px;overflow:hidden;display:grid;grid-template-columns:minmax(300px,1fr) minmax(560px,2fr);grid-template-rows:minmax(0,1fr);gap:16px;align-items:stretch}.live-layout .chat-list,.live-layout .chat-window{min-height:0;overflow:hidden}.live-layout .chat-list{grid-column:1;grid-row:1}.live-layout .chat-window{grid-column:2;grid-row:1;position:relative;z-index:3}.chat-header .row-actions{display:flex;align-items:center;gap:8px}.chat-header select,.actions textarea,.actions input{border:1px solid #d8e0ea;border-radius:10px;background:#fff;color:#102033;font:inherit}.chat-header select{min-width:170px;height:40px;padding:0 10px}.actions textarea{width:100%;min-height:86px;padding:10px 12px;resize:vertical}.actions input{width:100%;height:40px;padding:0 12px}.internal-note{margin:8px 0 0;padding:10px;border:1px solid #e7edf5;border-radius:10px;background:#f8fafc;color:#334155}.internal-note small{display:block;margin-top:5px;color:#64748b}.empty-state{padding:22px;color:#64748b;text-align:center}.records-layout{display:grid;grid-template-columns:minmax(310px,460px) minmax(0,1fr);gap:16px;align-items:start}.records-list,.record-detail{background:#fff;border:1px solid #e4eaf2;border-radius:16px;box-shadow:0 18px 48px #0f172a0f}.records-list{padding:14px;display:grid;gap:10px}.record-detail{padding:18px;min-height:520px}.record-detail h2,.record-detail h3{margin:0 0 14px;color:#102033}.record-detail h3{margin-top:22px;font-size:16px}.record-card{width:100%;display:grid;gap:5px;padding:14px;border:1px solid #e7edf5;border-radius:12px;background:#fbfdff;color:#102033;text-align:start;cursor:pointer}.record-card:hover{border-color:#8fb7ff;background:#f5f9ff}.provider-filter{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:6px;width:100%}.provider-filter button{min-height:38px;border:1px solid #dbe4ef;border-radius:12px;background:#fff;color:#475569;font-weight:900;cursor:pointer}.provider-filter button.selected{border-color:#1d4ed8;background:#eff6ff;color:#1d4ed8;box-shadow:inset 0 0 0 1px #1d4ed8}.order-stage-filter{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;width:100%}.order-stage-filter.noon-stages{grid-template-columns:repeat(5,minmax(0,1fr));gap:6px}.order-stage-filter.noon-stages .order-stage-card{min-height:46px;border-radius:12px}.order-stage-filter.noon-stages .order-stage-card strong{font-size:12px}.order-stage-card{min-height:40px;position:relative;display:grid;align-content:center;justify-content:center;gap:5px;padding:0;border:2px solid transparent;border-radius:14px;color:#fff;text-align:start;cursor:pointer;box-shadow:0 12px 24px #0f172a1f;transition:transform .18s ease,box-shadow .18s ease,filter .18s ease,opacity .18s ease}.order-stage-card strong{font-size:14px;line-height:1.2}.order-stage-card span{color:#ffffffd1;font-size:11px;font-weight:800}.order-stage-card:hover,.order-stage-card.selected{transform:translateY(-1px);box-shadow:0 16px 30px #0f172a29;filter:saturate(1.06)}.order-stage-card.selected{border-color:#fff;transform:translateY(-2px) scale(1.025);box-shadow:0 0 0 4px var(--stage-ring),0 18px 34px #0f172a38,inset 0 0 0 2px #ffffff47;filter:saturate(1.2) brightness(1.05)}.order-stage-card.selected:after{content:"✓";position:absolute;inset-inline-start:8px;top:50%;width:22px;height:22px;display:grid;place-items:center;border-radius:999px;background:#fff;color:var(--stage-accent);font-size:15px;font-weight:900;line-height:1;transform:translateY(-50%);box-shadow:0 6px 14px #0f172a33}.order-stage-filter:has(.order-stage-card.selected) .order-stage-card:not(.selected){opacity:.52;filter:saturate(.72) brightness(.92);box-shadow:none}.order-stage-card.danger{--stage-accent: #dc2626;--stage-ring: rgba(220, 38, 38, .34);background:linear-gradient(135deg,#dc2626,#991b1b)}.order-stage-card.purple{--stage-accent: #7c3aed;--stage-ring: rgba(124, 58, 237, .34);background:linear-gradient(135deg,#7c3aed,#4c1d95)}.order-stage-card.amber{--stage-accent: #d97706;--stage-ring: rgba(217, 119, 6, .34);background:linear-gradient(135deg,#f59e0b,#b45309)}.order-stage-card.blue{--stage-accent: #2563eb;--stage-ring: rgba(37, 99, 235, .34);background:linear-gradient(135deg,#2563eb,#1e40af)}.order-stage-card.success{--stage-accent: #059669;--stage-ring: rgba(5, 150, 105, .34);background:linear-gradient(135deg,#059669,#065f46)}.order-stage-card.slate{--stage-accent: #475569;--stage-ring: rgba(71, 85, 105, .34);background:linear-gradient(135deg,#64748b,#334155)}.provider-badge{display:inline-flex;align-items:center;justify-content:center;min-width:54px;margin-inline-end:6px;padding:3px 7px;border:1px solid #cbd9ff;border-radius:999px;background:#eef3ff;color:#17315e;font-size:12px}.provider-badge.provider-amazon{border-color:#fbbf24;background:#111827;color:#ffbd5a}.provider-badge.provider-noon{border-color:#facc15;background:#fef9c3;color:#1f2937}.provider-badge.provider-trendyol{border-color:#fed7aa;background:#fff7ed;color:#c2410c}.provider-badge.provider-unknown{border-color:#cbd5e1;background:#f8fafc;color:#475569}.record-card strong{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:15px}.record-card span,.record-card small{color:#64748b}.orders-pagination{display:grid;grid-template-columns:minmax(78px,1fr) auto minmax(78px,1fr);align-items:center;gap:8px;padding:8px;border:1px solid #e4eaf2;border-radius:12px;background:#f8fafc}.orders-pagination span{color:#475569;font-size:12px;font-weight:900;white-space:nowrap}.orders-pagination button{min-height:34px;border:1px solid #dbe4ef;border-radius:10px;background:#fff;color:#102033;font-weight:900;cursor:pointer}.orders-pagination button:disabled{color:#94a3b8;cursor:not-allowed;opacity:.65}.mini-grid{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:10px}.mini-card{display:grid;gap:4px;padding:12px;border:1px solid #e7edf5;border-radius:12px;background:#f8fafc}.mini-card span{color:#64748b;font-size:13px}.order-detail{display:grid;gap:16px}.order-empty{min-height:460px;display:grid;place-items:center;align-content:center;gap:10px;text-align:center;color:#64748b}.order-empty svg{color:#2457d6}.order-empty strong{color:#102033;font-size:18px}.order-detail-hero{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px;border:1px solid #dbe7ff;border-radius:14px;background:linear-gradient(135deg,#f7fbff,#eef5ff)}.order-detail-hero h2{margin:8px 0 4px}.order-provider-actions{display:flex;align-items:center;flex-wrap:wrap;gap:10px}.status-change-button{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:34px;border:0;border-radius:10px;padding:0 13px;background:linear-gradient(135deg,#2457d6,#1e40af);color:#fff;font-weight:900;box-shadow:0 10px 24px #2457d638}.status-change-button:hover{transform:translateY(-1px);box-shadow:0 14px 30px #2457d647}.shipment-create-button{background:linear-gradient(135deg,#0f9f6e,#047857);box-shadow:0 10px 24px #04785738}.shipment-create-button:hover{box-shadow:0 14px 30px #0478574d}.shipment-cancel-button{background:linear-gradient(135deg,#ef4444,#b91c1c);box-shadow:0 10px 24px #b91c1c38}.shipment-cancel-button:hover{box-shadow:0 14px 30px #b91c1c4d}.order-detail-hero p{margin:0;color:#64748b}.order-detail-hero>strong{white-space:nowrap;font-size:20px;color:#0f766e}.order-info-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.order-info-grid article{display:flex;align-items:center;gap:10px;min-width:0;padding:12px;border:1px solid #e7edf5;border-radius:12px;background:#fbfdff}.order-info-grid svg{color:#2457d6;flex:0 0 auto}.order-info-grid span,.address-lines span,.address-lines small{display:block;color:#64748b;font-size:13px}.order-info-grid strong,.address-lines strong{display:block;min-width:0;color:#102033;overflow-wrap:anywhere}.section-heading{display:flex;align-items:center;gap:8px;margin-bottom:10px}.section-heading h3{margin:0}.section-heading svg{color:#2457d6}.order-address-card{padding:14px;border:1px solid #e7edf5;border-radius:14px;background:#fff}.address-lines{display:grid;gap:6px;padding:12px;border-radius:12px;background:#f8fafc}.order-products-section,.order-products-list{display:grid;gap:10px}.order-product-row{display:grid;grid-template-columns:104px minmax(0,1fr) auto;align-items:center;gap:14px;padding:12px;border:1px solid #e7edf5;border-radius:14px;background:#fbfdff}.order-product-media{width:104px;aspect-ratio:1;display:grid;place-items:center;overflow:hidden;border:1px solid #e1e8f2;border-radius:12px;background:#eef3f8;color:#64748b}.order-product-media img{width:100%;height:100%;object-fit:cover}.order-product-main{min-width:0;display:grid;gap:5px}.order-product-main strong{color:#102033;overflow-wrap:anywhere}.order-product-main span,.order-product-meta span{color:#64748b;font-size:13px}.quantity-line{display:flex;align-items:center;justify-content:flex-end;gap:6px;flex-wrap:wrap}.quantity-line>span:first-child{flex-basis:100%}.stock-count{display:inline-flex;align-items:center;min-height:22px;padding:2px 7px;border:1px solid #cbd5e1;border-radius:999px;background:#f8fafc;color:#64748b;font-size:11px;font-weight:900}.stock-count.healthy{border-color:#86efac;background:#ecfdf5;color:#047857}.stock-count.warning,.stock-count.watch{border-color:#f59e0b;background:#fffbeb;color:#92400e}.stock-count.muted{border-color:#e2e8f0;background:#f8fafc;color:#94a3b8}.stock-warning{display:inline-flex;align-items:center;min-height:22px;padding:2px 7px;border:1px solid #f59e0b;border-radius:999px;background:#fffbeb;color:#92400e;font-size:11px;font-weight:900}.order-product-meta{display:grid;gap:6px;justify-items:end;text-align:end}.order-product-meta strong{display:grid;gap:2px;color:#0f766e}.order-product-meta strong small{color:#64748b;font-size:11px;font-weight:800}.customer-detail{display:grid;gap:16px}.customer-profile-hero{display:flex;align-items:center;gap:14px;padding:18px;border:1px solid #dbe7ff;border-radius:14px;background:linear-gradient(135deg,#f7fbff,#eef5ff)}.avatar.xl{width:62px;height:62px;font-size:24px;font-weight:900;color:#2457d6;background:#fff;border:1px solid #cbd9ff}.customer-profile-hero h2{margin:8px 0 4px}.customer-profile-hero p{margin:0;color:#64748b}.customer-fields{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.customer-fields div{min-width:0;padding:12px;border-radius:12px;background:#f8fafc}.customer-fields .wide{grid-column:1 / -1}.customer-fields span,.customer-order-row span{display:block;color:#64748b;font-size:13px}.customer-fields strong,.customer-order-row strong{color:#102033;overflow-wrap:anywhere}.customer-orders-section,.customer-orders-list{display:grid;gap:10px}.customer-order-row{display:flex;justify-content:space-between;gap:14px;padding:14px;border:1px solid #e7edf5;border-radius:14px;background:#fbfdff}.customer-order-row>div:last-child{text-align:end}.customer-order-row>div:last-child strong{color:#0f766e}.analytics-grid{display:grid;grid-template-columns:minmax(0,1fr);gap:16px}.analytics-page{background:radial-gradient(circle at 12% 6%,rgba(37,99,235,.1),transparent 30%),radial-gradient(circle at 82% 12%,rgba(20,184,166,.11),transparent 28%),#f7faff}.analytics-hero{position:relative;overflow:hidden;display:grid;grid-template-columns:auto minmax(0,1fr) minmax(180px,auto);align-items:center;gap:18px;padding:24px;border:1px solid rgba(191,219,254,.95);border-radius:24px;background:radial-gradient(circle at top right,rgba(34,211,238,.24),transparent 34%),linear-gradient(135deg,#0f172a,#1d4ed8 58%,#0f766e);color:#fff;box-shadow:0 26px 70px #0f172a29;animation:analyticsRise .42s ease both}.analytics-hero:before{content:"";position:absolute;inset:0;transform:translate(115%);background:linear-gradient(115deg,transparent 8%,rgba(255,255,255,.18),transparent 34%);animation:analyticsSweep 5.4s ease-in-out infinite}.analytics-hero-icon,.analytics-hero>div:not(.analytics-hero-icon){position:relative;z-index:1}.analytics-hero-icon{width:66px;height:66px;display:grid;place-items:center;border-radius:20px;color:#e0f2fe;background:#ffffff24;box-shadow:inset 0 0 0 1px #ffffff3d;animation:analyticsFloat 2.9s ease-in-out infinite}.analytics-hero span{display:block;color:#bfdbfe;font-weight:950}.analytics-hero h2{margin:6px 0;font-size:clamp(24px,3vw,34px)}.analytics-hero p{margin:0;color:#e2e8f0;line-height:1.8}.analytics-hero-stats{justify-self:end;min-width:190px;padding:16px;border:1px solid rgba(255,255,255,.24);border-radius:18px;background:#ffffff21;text-align:center;-webkit-backdrop-filter:blur(12px);backdrop-filter:blur(12px)}.analytics-hero-stats strong{display:block;font-size:32px;color:#fff}.analytics-kpi-grid .kpi-card{animation:analyticsRise .45s ease both}.analytics-insight-strip{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.analytics-insight-strip article{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:10px;padding:14px 16px;border:1px solid #dbeafe;border-radius:18px;background:#ffffffdb;box-shadow:0 14px 38px #0f172a12}.analytics-insight-strip svg{color:#2457d6}.analytics-insight-strip span{color:#64748b;font-weight:900}.analytics-insight-strip strong{color:#102033;font-size:18px}.analytics-loading-board{display:grid;grid-template-columns:auto minmax(0,1fr);gap:18px;align-items:center;padding:26px;border:1px solid #dbe8fb;border-radius:24px;background:radial-gradient(circle at 12% 10%,rgba(37,99,235,.14),transparent 32%),linear-gradient(135deg,#fff,#f7fbff);box-shadow:0 24px 60px #0f172a14}.analytics-loading-orb{display:grid;width:66px;height:66px;place-items:center;border-radius:22px;color:#2457d6;background:#eaf2ff;box-shadow:inset 0 0 0 1px #bfdbfe,0 18px 36px #2563eb2e}.analytics-loading-board strong,.analytics-loading-board span{display:block}.analytics-loading-board strong{color:#102033;font-size:19px;font-weight:950}.analytics-loading-board span{margin-top:5px;color:#64748b;font-size:13px;font-weight:850}.analytics-loading-grid{grid-column:1 / -1;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.analytics-loading-grid i{display:block;height:112px;border-radius:18px;background:linear-gradient(90deg,#eef4ff,#fff 45%,#eaf2ff);background-size:220% 100%;animation:shimmer 1.25s ease-in-out infinite}@keyframes shimmer{0%{background-position:100% 0}to{background-position:-100% 0}}.analytics-grid.redesigned{grid-template-columns:minmax(0,1fr);align-items:stretch}.analytics-panel{position:relative;overflow:hidden;display:grid;align-content:start;gap:14px;min-height:260px;padding:18px;border:1px solid #dbe7f7;border-radius:22px;background:radial-gradient(circle at top left,rgba(37,99,235,.06),transparent 38%),#fffffff0;box-shadow:0 18px 48px #0f172a14;animation:analyticsRise .5s ease both}.analytics-panel.wide{grid-column:1 / -1}.analytics-grid>.analytics-panel{grid-column:1 / -1}.analytics-panel:after{content:"";position:absolute;inset-inline-end:-40px;top:-45px;width:130px;height:130px;border-radius:50%;background:#2563eb12}.analytics-panel-head{position:relative;z-index:1;display:flex;align-items:center;gap:11px}.analytics-panel-icon{width:42px;height:42px;display:grid;place-items:center;border-radius:14px;color:#2457d6;background:#eff6ff}.analytics-panel-head strong{display:block;color:#102033;font-size:17px}.analytics-panel-head span{color:#64748b;font-size:12px;font-weight:900}.analytics-bars,.analytics-state-list,.analytics-action-list,.analytics-agent-list,.analytics-health-list,.analytics-provider-actions-list,.analytics-response-list{position:relative;z-index:1;display:grid;gap:10px}.analytics-bar-row{display:grid;grid-template-columns:112px minmax(0,1fr) 56px;gap:10px;align-items:center;padding:10px;border:1px solid #e5edf8;border-radius:14px;background:#fbfdff}.analytics-bar-row span,.analytics-bar-row small{color:#64748b;font-size:12px;font-weight:850}.analytics-bar-row small{grid-column:2 / -1}.analytics-bar-track,.analytics-state-card i,.analytics-agent-card i{height:9px;overflow:hidden;border-radius:999px;background:#e5edf8}.analytics-bar-track b,.analytics-state-card i b,.analytics-agent-card i b{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,#2457d6,#14b8a6);animation:analyticsGrow .8s ease both}.analytics-state-card,.analytics-action-card,.analytics-agent-card,.analytics-health-card,.analytics-provider-action,.analytics-response-card{display:grid;align-items:center;gap:10px;padding:12px;border:1px solid #e5edf8;border-radius:16px;background:#fbfdff;transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease}.analytics-state-card:hover,.analytics-action-card:hover,.analytics-agent-card:hover,.analytics-health-card:hover,.analytics-provider-action:hover,.analytics-response-card:hover,.analytics-provider-card:hover,.analytics-ai-card:hover{transform:translateY(-2px);border-color:#bfdbfe;box-shadow:0 14px 32px #2563eb1a}.analytics-state-card{grid-template-columns:minmax(0,1fr) auto}.analytics-state-card i{grid-column:1 / -1}.analytics-state-card strong,.analytics-action-card strong,.analytics-agent-card strong,.analytics-health-card strong,.analytics-provider-action strong,.analytics-response-card strong{color:#102033}.analytics-state-card span,.analytics-action-card span,.analytics-health-card small,.analytics-response-card span{color:#64748b;font-weight:850}.analytics-state-card em,.analytics-action-card em{font-style:normal;color:#2457d6;font-weight:950}.analytics-action-card{grid-template-columns:minmax(0,1fr) auto auto}.analytics-action-card>div{display:grid;gap:3px}.analytics-status{display:inline-flex;align-items:center;justify-content:center;min-height:28px;padding:5px 10px;border-radius:999px;font-size:12px;font-weight:950;white-space:nowrap}.analytics-status.success{color:#047857;background:#d1fae5}.analytics-status.danger{color:#b91c1c;background:#fee2e2}.analytics-status.warning{color:#92400e;background:#fef3c7}.analytics-status.neutral{color:#334155;background:#e2e8f0}.analytics-agent-card{grid-template-columns:auto minmax(0,1fr) auto}.analytics-agent-card .avatar{width:38px;height:38px}.analytics-agent-card div:nth-child(2){display:grid;gap:7px}.analytics-agent-card span{color:#2457d6;font-weight:950}.analytics-provider-grid,.analytics-ai-grid{position:relative;z-index:1;display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.analytics-provider-card,.analytics-ai-card{display:grid;gap:8px;min-height:130px;padding:14px;border:1px solid #e5edf8;border-radius:18px;background:linear-gradient(135deg,#fbfdff,#fff);transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease}.analytics-provider-link{width:100%;cursor:pointer;text-align:inherit;font-family:inherit}.analytics-provider-link:focus-visible{outline:3px solid rgba(37,99,235,.24);outline-offset:3px}.analytics-provider-card strong,.analytics-ai-card strong{color:#102033;font-size:28px}.analytics-provider-card small,.analytics-ai-card small,.analytics-ai-card em,.analytics-health-card time{color:#64748b;font-size:12px;font-style:normal;font-weight:850}.analytics-staff-insights{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.analytics-staff-column{display:grid;gap:10px;padding:12px;border:1px solid #e5edf8;border-radius:18px;background:radial-gradient(circle at 12% 0%,rgba(37,99,235,.1),transparent 30%),linear-gradient(135deg,#fff,#f8fbff);box-shadow:0 16px 36px #0f172a0f}.analytics-staff-column header{display:flex;align-items:center;gap:8px;color:#102033;font-weight:950}.analytics-staff-column header svg{color:#2457d6}.analytics-staff-row{position:relative;display:grid;grid-template-columns:32px minmax(0,1fr) auto;align-items:center;gap:10px;padding:10px;width:100%;border:1px solid rgba(191,219,254,.75);border-radius:14px;text-align:start;background:#ffffffd1;cursor:pointer;transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease}.analytics-staff-row:hover{transform:translateY(-2px);border-color:#93c5fd;box-shadow:0 14px 28px #2563eb1a}.analytics-staff-row>span{display:grid;width:32px;height:32px;place-items:center;border-radius:11px;color:#2457d6;background:#eaf2ff;font-weight:950}.analytics-staff-row strong,.analytics-staff-row small{display:block}.analytics-staff-row strong{color:#102033;font-size:13px;font-weight:950}.analytics-staff-row small{margin-top:3px;color:#64748b;font-size:11px;font-weight:800;line-height:1.6}.analytics-staff-row em{color:#0f766e;font-size:16px;font-style:normal;font-weight:950}.analytics-staff-tooltip{position:absolute;inset-inline-start:14px;bottom:calc(100% + 8px);z-index:20;display:grid;gap:6px;width:min(310px,88vw);padding:11px 12px;border:1px solid rgba(147,197,253,.85);border-radius:14px;color:#102033;background:linear-gradient(135deg,#fff,#eef6ff);box-shadow:0 18px 38px #0f172a2e;opacity:0;pointer-events:none;transform:translateY(6px) scale(.98);transition:opacity .16s ease,transform .16s ease}.analytics-staff-tooltip strong{color:#1743a8;font-size:12px}.analytics-staff-tooltip span{color:#475569;font-size:11px;font-weight:850;line-height:1.55}.analytics-staff-row:hover .analytics-staff-tooltip{opacity:1;transform:translateY(0) scale(1)}.analytics-deals-backdrop{z-index:80}.analytics-deals-modal{display:grid;gap:16px;width:min(100%,760px);max-height:min(82vh,720px);overflow:hidden;border:1px solid rgba(191,219,254,.75);border-radius:24px;padding:18px;background:radial-gradient(circle at 12% 0%,rgba(37,99,235,.12),transparent 34%),linear-gradient(135deg,#fff,#f8fbff);box-shadow:0 32px 90px #0f172a4d;animation:modalRise .24s cubic-bezier(.2,.8,.2,1)}.analytics-deals-modal header{display:flex;align-items:flex-start;justify-content:space-between;gap:14px;padding-bottom:12px;border-bottom:1px solid #e2eaf7}.analytics-deals-modal header span,.analytics-deals-modal header p{color:#64748b;font-size:12px;font-weight:900}.analytics-deals-modal header h2{margin:4px 0;color:#102033;font-size:22px;font-weight:950}.analytics-deals-modal header button{display:grid;width:38px;height:38px;place-items:center;border:1px solid #dbeafe;border-radius:12px;color:#1e3a8a;background:#fff}.analytics-deals-list{display:grid;gap:10px;max-height:560px;overflow:auto;padding-inline-end:4px}.analytics-deal-row{display:grid;grid-template-columns:auto minmax(0,1fr) auto auto;align-items:center;gap:10px;width:100%;padding:12px;border:1px solid #dbeafe;border-radius:16px;text-align:start;background:#ffffffe6;transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease}.analytics-deal-row:hover{transform:translateY(-1px);border-color:#93c5fd;box-shadow:0 14px 28px #2563eb1a}.analytics-deal-row>span{min-width:56px;padding:7px 9px;border-radius:999px;text-align:center;font-size:11px;font-weight:950}.analytics-deal-row>span.owned{color:#166534;background:#dcfce7}.analytics-deal-row>span.rescued{color:#7c2d12;background:#ffedd5}.analytics-deal-row strong,.analytics-deal-row small{display:block}.analytics-deal-row strong{color:#102033;font-size:13px;font-weight:950}.analytics-deal-row small,.analytics-deal-row time{color:#64748b;font-size:11px;font-weight:850}.analytics-deal-row svg{color:#2457d6}.analytics-health-card{grid-template-columns:minmax(0,1fr) auto}.analytics-health-card time{grid-column:1 / -1}.analytics-provider-action{grid-template-columns:auto minmax(0,1fr) auto auto}.analytics-provider-action b{color:#2457d6;font-size:18px}.analytics-response-card{grid-template-columns:minmax(0,1fr) auto}@keyframes analyticsRise{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}@keyframes analyticsFloat{0%,to{transform:translateY(0)}50%{transform:translateY(-5px)}}@keyframes analyticsSweep{0%,58%{transform:translate(115%)}78%,to{transform:translate(-115%)}}@keyframes analyticsGrow{0%{width:0}}.compact-table{display:grid;gap:8px}.compact-table>div{display:flex;flex-wrap:wrap;gap:8px 14px;padding:11px 12px;border:1px solid #e7edf5;border-radius:10px;background:#fbfdff;color:#334155}.compact-table b{color:#0f172a}@media(max-width:1180px){.live-layout,.records-layout,.analytics-grid{grid-template-columns:1fr}.analytics-hero{grid-template-columns:auto minmax(0,1fr)}.analytics-hero-stats{grid-column:1 / -1;justify-self:stretch}.analytics-insight-strip,.analytics-provider-grid,.analytics-ai-grid,.analytics-staff-insights{grid-template-columns:1fr}.live-layout .chat-list,.live-layout .chat-window{min-height:auto}}*{box-sizing:border-box}body{margin:0;min-width:320px}button,input{font:inherit}button{cursor:pointer}.app-shell{display:flex;min-height:var(--app-zoomed-viewport-height);background:#eef1f5;zoom:var(--app-zoom);width:100%;overflow-x:hidden}.sidebar{width:272px;flex:0 0 272px;background:#162032;color:#fff;display:flex;flex-direction:column;padding:16px 14px}.brand{display:flex;gap:12px;align-items:center;padding:4px 4px 14px;border-bottom:1px solid rgba(255,255,255,.1)}.brand-mark{display:grid;place-items:center;width:42px;height:42px;border-radius:8px;background:#12a87f;font-weight:800;font-size:24px}.brand-logo{width:38px;height:38px;flex:0 0 38px;border-radius:8px;object-fit:contain;background:#fff;padding:4px}.brand-logo.large{width:54px;height:54px;flex-basis:54px}.brand strong,.brand span{display:block}.brand strong{font-size:19px}.brand span{color:#bac5d6;font-size:12px}.nav{display:flex;flex-direction:column;gap:4px;padding-top:12px;flex:0 0 auto}.nav-item{display:flex;align-items:center;gap:10px;width:100%;border:0;border-radius:8px;min-height:40px;padding:9px 11px;color:#d5ddeb;background:transparent;text-align:right;font-weight:700;line-height:1.2;transition:background .16s ease,color .16s ease,transform .16s ease}.nav-item span{flex:1}.nav-unread-badge{display:inline-grid;place-items:center;min-width:22px;height:22px;padding:0 7px;border-radius:999px;background:#ef4444;color:#fff;font-size:12px;font-weight:900;line-height:1;box-shadow:0 0 0 3px #ef44442e}.nav-item.active,.nav-item:hover{color:#fff;background:#2457d6}.nav-item:hover{transform:translate(-2px)}.logout-button{display:flex;align-items:center;gap:8px;width:100%;border:1px solid rgba(255,255,255,.12);border-radius:8px;color:#f4d7d7;background:#ffffff0a;min-height:40px;padding:9px 11px;text-align:right;margin-top:auto;font-weight:700}.logout-button:hover{background:#ffffff14}.auth-loading{min-height:100vh;display:grid;place-items:center;background:#101928;color:#fff;font-weight:700}.login-page{min-height:100vh;display:grid;grid-template-columns:minmax(440px,1.05fr) minmax(380px,.95fr);background:#f2f5f8}.login-hero{position:relative;overflow:hidden;display:flex;flex-direction:column;justify-content:space-between;padding:44px;color:#fff;background:linear-gradient(135deg,#0f192af0,#12635bd1),url(https://images.unsplash.com/photo-1556761175-b413da4baf72?auto=format&fit=crop&w=1400&q=80) center/cover}.login-hero:after{content:"";position:absolute;inset:0;background:linear-gradient(0deg,rgba(10,16,28,.58),transparent 52%);pointer-events:none}.login-brand,.hero-copy,.security-strip{position:relative;z-index:1}.login-brand{display:flex;align-items:center;gap:12px}.login-brand strong,.login-brand span{display:block}.login-brand strong{font-size:24px}.login-brand span{color:#d5e1ec;font-size:14px}.hero-copy{max-width:680px}.hero-copy>span{color:#82e2c0;font-weight:800}.hero-copy h1{max-width:660px;margin:14px 0;font-size:clamp(40px,5vw,68px);line-height:1.08;letter-spacing:0}.hero-copy p{max-width:560px;margin:0;color:#dce6ee;font-size:19px;line-height:1.8}.security-strip{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.security-strip div{border:1px solid rgba(255,255,255,.18);border-radius:8px;padding:14px;background:#ffffff14;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.security-strip strong,.security-strip span{display:block}.security-strip span{color:#c9d5df;margin-top:3px}.login-panel{display:grid;place-items:center;padding:36px}.login-card{width:min(100%,430px);border:1px solid #dde5ef;border-radius:8px;padding:30px;background:#fff;box-shadow:0 24px 70px #1c2b4324}.lock-icon{display:grid;place-items:center;width:52px;height:52px;border-radius:8px;color:#0c735b;background:#dff6ec;margin-bottom:18px}.login-card h2{margin:0 0 8px;font-size:28px}.login-card p{margin:0 0 24px;color:#66758a}.login-card form{display:grid;gap:15px}.login-card label{display:grid;gap:7px;color:#2f3e52;font-weight:700}.login-card input{height:48px;border:1px solid #cdd7e5;border-radius:8px;padding:0 12px;outline:0;background:#fbfcfe}.login-card input:focus{border-color:#2457d6;box-shadow:0 0 0 3px #2457d624}.login-card button{height:50px;border:0;border-radius:8px;color:#fff;background:#17315e;font-weight:800}.login-card button:disabled{opacity:.7;cursor:default}.login-error{border:1px solid #ffc8bd;border-radius:8px;padding:10px 12px;color:#b92e1b;background:#fff2ef}.main{flex:1;min-width:0;min-height:var(--app-zoomed-viewport-height);display:flex;flex-direction:column}.dashboard-page{min-height:var(--app-zoomed-viewport-height);padding:18px;gap:14px;background:linear-gradient(180deg,#f7f9fc,#eef1f5 42% 100%)}.dashboard-loading{min-height:calc(var(--app-zoomed-viewport-height) - 36px);display:grid;place-items:center;align-content:center;gap:12px;color:#2457d6;font-weight:900}.dashboard-loading svg{animation:spin 1.1s linear infinite}.dashboard-hero{display:grid;grid-template-columns:minmax(0,1fr) 300px;gap:14px;align-items:stretch}.dashboard-hero-copy,.system-score,.ops-panel{border:1px solid #dfe7f2;border-radius:8px;background:#fff;box-shadow:0 18px 42px #0f172a12}.dashboard-hero-copy{position:relative;overflow:hidden;min-height:172px;padding:22px;color:#fff;background:linear-gradient(135deg,#162032f5,#0c735be6),url(https://images.unsplash.com/photo-1556745757-8d76bdb6984b?auto=format&fit=crop&w=1300&q=80) center/cover}.dashboard-hero-copy:after{content:"";position:absolute;inset:auto 0 0;height:42%;background:linear-gradient(0deg,rgba(8,14,24,.42),transparent);pointer-events:none}.dashboard-hero-copy>*{position:relative;z-index:1}.live-chip{display:inline-flex;align-items:center;gap:7px;min-height:30px;padding:0 12px;border:1px solid #0f766e;border-radius:999px;background:linear-gradient(135deg,#ecfdf5,#dbeafe);color:#064e3b;box-shadow:0 8px 22px #0f766e2e;font-size:13px;font-weight:900}.live-chip svg{color:#0f766e;animation:livePulse 1.35s ease-in-out infinite}@keyframes livePulse{0%,to{opacity:.55;transform:scale(.88)}50%{opacity:1;transform:scale(1.08)}}.dashboard-hero-copy h1{margin:18px 0 20px;font-size:clamp(34px,4vw,54px);line-height:1;letter-spacing:0}.hero-metric-row{display:grid;grid-template-columns:repeat(3,minmax(0,150px));gap:10px;max-width:490px}.hero-metric-row div{min-width:0;padding:10px 12px;border:1px solid rgba(255,255,255,.16);border-radius:8px;background:#ffffff1a;-webkit-backdrop-filter:blur(8px);backdrop-filter:blur(8px)}.hero-metric-row span,.hero-metric-row strong{display:block}.hero-metric-row span{color:#d3dfed;font-size:12px;font-weight:800}.hero-metric-row strong{margin-top:4px;font-size:20px;overflow-wrap:anywhere}.system-score{display:grid;place-items:center;align-content:center;gap:12px;padding:18px;text-align:center}.score-ring{width:142px;aspect-ratio:1;display:grid;place-items:center;align-content:center;border-radius:999px;background:radial-gradient(circle at center,#fff 58%,transparent 59%),conic-gradient(#12a87f var(--score),#e7edf5 0);box-shadow:inset 0 0 0 1px #e1e8f2}.score-ring strong,.score-ring span{display:block}.score-ring strong{color:#0f766e;font-size:31px;line-height:1}.score-ring span{color:#64748b;font-size:12px;font-weight:900}.system-score p{margin:0;color:#475569;font-weight:800}.dashboard-kpi-grid{display:grid;grid-template-columns:repeat(6,minmax(135px,1fr));gap:10px}.dashboard-kpi-grid .kpi-card{min-height:94px;border-radius:8px;padding:12px;box-shadow:0 12px 28px #0f172a0d}.kpi-card.interactive{cursor:pointer;text-align:start;transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease}.kpi-card.interactive:hover{transform:translateY(-2px);border-color:#bfdbfe;box-shadow:0 18px 34px #0f172a1a}.kpi-card.interactive:focus-visible{outline:3px solid rgba(37,99,235,.24);outline-offset:3px}.dashboard-kpi-grid .kpi-card strong{font-size:26px}.dashboard-kpi-grid .kpi-card svg{flex:0 0 auto}.dashboard-metrics-locked{display:flex;align-items:center;gap:12px;margin:0 0 16px;border:1px dashed #b7c8df;border-radius:12px;padding:16px 18px;color:#17315e;background:linear-gradient(135deg,#f8fbff,#eef5ff)}.dashboard-metrics-locked svg{width:42px;height:42px;flex:0 0 42px;border-radius:12px;padding:9px;color:#2457d6;background:#e0ebff}.dashboard-metrics-locked strong,.dashboard-metrics-locked span{display:block}.dashboard-metrics-locked strong{font-size:16px;font-weight:900}.dashboard-metrics-locked span{margin-top:4px;color:#64748b;line-height:1.6}.dashboard-command-grid{display:grid;grid-template-columns:1.1fr .9fr 1fr;gap:14px;align-items:start}.ops-panel{min-width:0;padding:14px}.health-panel,.provider-panel{min-height:330px}.priority-panel{grid-column:1 / -1;grid-row:auto}.panel-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:12px}.panel-heading>div{display:flex;align-items:center;gap:8px;color:#102033}.panel-heading strong{font-size:17px}.panel-heading svg{color:#2457d6}.panel-heading>span{color:#64748b;font-size:12px;font-weight:900}.health-list,.priority-list,.activity-feed{display:grid;gap:8px}.health-row{display:grid;grid-template-columns:auto 88px minmax(0,1fr);align-items:center;gap:8px;min-height:42px;padding:8px;border:1px solid #e7edf5;border-radius:8px;background:#fbfdff}.health-row strong{justify-self:start;border-radius:999px;padding:4px 8px;font-size:12px}.health-ok{color:#047857;background:#dcfce7}.health-risk{color:#9f3419;background:#ffedd5}.health-row small{min-width:0;color:#64748b;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.webhook-strip{display:flex;align-items:center;gap:10px;margin-top:12px;padding:11px;border:1px solid #bfdbfe;border-radius:8px;background:#eff6ff;color:#1d4ed8}.webhook-strip strong,.webhook-strip span{display:block}.webhook-strip span{color:#475569;font-size:12px}.pulse-bars{height:178px;display:flex;align-items:end;gap:8px;padding:12px 8px 4px;border:1px solid #e7edf5;border-radius:8px;background:linear-gradient(180deg,#fbfdff,#f3f7fb)}.pulse-bar{flex:1;min-width:22px;height:100%;display:grid;grid-template-rows:1fr auto;gap:6px;align-items:end;justify-items:center}.pulse-bar span{width:100%;min-height:10px;border-radius:7px 7px 3px 3px;background:linear-gradient(180deg,#2457d6,#12a87f);box-shadow:0 8px 18px #2457d62e;animation:barLift .55s ease both}@keyframes barLift{0%{transform:scaleY(.35);transform-origin:bottom}to{transform:scaleY(1);transform-origin:bottom}}.pulse-bar small{color:#64748b;font-size:10px;writing-mode:vertical-rl}.message-split{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:8px;margin-top:10px}.message-split div{padding:10px;border-radius:8px;background:#f8fafc}.message-split span,.message-split strong{display:block}.message-split span{color:#64748b;font-size:12px}.message-split strong{color:#102033;font-size:20px}.provider-board{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.provider-tile{min-width:0;display:grid;gap:5px;padding:12px;border:1px solid #e7edf5;border-radius:8px;background:#fbfdff}.provider-tile strong{color:#102033;font-size:24px;line-height:1}.provider-tile small{color:#0f766e;font-weight:900}.provider-tile em{color:#64748b;font-size:11px;font-style:normal}.priority-chat{display:grid;grid-template-columns:38px minmax(0,1fr) auto;align-items:center;gap:10px;width:100%;padding:10px;border:1px solid #e7edf5;border-radius:8px;background:#fbfdff;color:inherit;font:inherit;text-align:right;cursor:pointer;transition:border-color .16s ease,box-shadow .16s ease,transform .16s ease}.priority-chat:hover{border-color:#9db8ff;box-shadow:0 12px 28px #2457d61f;transform:translateY(-1px)}.priority-chat strong,.priority-chat span{display:block;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.priority-chat span{color:#64748b;font-size:12px}.priority-chat p{margin:0;color:#64748b;font-size:12px;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.priority-chat .conversation-audio-preview,.priority-chat .conversation-media-preview{display:inline-flex;width:100%;margin-top:2px}.priority-chat .conversation-audio-preview span,.priority-chat .conversation-media-preview span{display:inline;flex:0 0 auto;width:auto;min-width:auto;overflow:visible;text-overflow:clip;white-space:nowrap}.priority-chat em{display:inline-flex;width:fit-content;max-width:100%;margin-top:6px;border:1px solid #bfdbfe;border-radius:999px;padding:3px 8px;color:#1d4ed8;background:#eff6ff;font-size:11px;font-style:normal;font-weight:900;white-space:nowrap}.priority-chat small{border-radius:999px;padding:4px 8px;background:#e0f2fe;color:#0369a1;font-size:11px;font-weight:900;white-space:nowrap}.priority-chat small.priority-hot{background:#ffedd5;color:#c2410c}.activity-feed{grid-template-columns:repeat(2,minmax(0,1fr))}.activity-item{display:grid;grid-template-columns:12px minmax(0,1fr);align-items:start;gap:9px;width:100%;padding:10px;border:1px solid #e7edf5;border-radius:8px;background:#fbfdff;color:inherit;font:inherit;text-align:right;cursor:pointer;transition:border-color .16s ease,box-shadow .16s ease,transform .16s ease}.activity-item:hover{border-color:#b6c6dc;box-shadow:0 12px 28px #0f172a17;transform:translateY(-1px)}.activity-dot{width:10px;height:10px;margin-top:5px;border-radius:999px}.activity-dot.ok{background:#10b981;box-shadow:0 0 0 4px #10b98124}.activity-dot.warn{background:#f59e0b;box-shadow:0 0 0 4px #f59e0b24}.activity-item strong,.activity-item small{display:block;min-width:0}.activity-item strong{color:#102033;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.activity-item small{color:#64748b;font-size:12px;overflow-wrap:anywhere}.activity-detail-modal{width:min(100%,860px);max-height:min(86vh,820px);overflow:auto}.activity-detail-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:14px 0}.activity-detail-grid div{min-width:0;border:1px solid #dce5f1;border-radius:10px;padding:10px;background:#fff}.activity-detail-grid span,.activity-detail-grid strong{display:block;min-width:0}.activity-detail-grid span{margin-bottom:5px;color:#64748b;font-size:12px;font-weight:900}.activity-detail-grid strong{color:#102033;overflow-wrap:anywhere}.activity-json-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.activity-json-grid section{min-width:0;border:1px solid #dce5f1;border-radius:12px;background:#0f172a;overflow:hidden}.activity-json-grid section>strong{display:block;padding:10px 12px;color:#e2e8f0;background:#111c31}.activity-json-grid pre{max-height:320px;margin:0;padding:12px;overflow:auto;color:#dbeafe;direction:ltr;text-align:left;font-size:12px;line-height:1.55;white-space:pre-wrap;overflow-wrap:anywhere}.kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(170px,1fr));gap:14px;padding:18px 20px;background:#fff;border-bottom:1px solid #dfe5ee}.kpi-card{border:1px solid #dfe5ee;border-radius:8px;min-height:104px;display:flex;align-items:flex-start;justify-content:space-between;padding:14px;background:#fff;color:inherit;font:inherit}.kpi-card span,.kpi-card small{color:#637083;display:block}.kpi-card strong{display:block;font-size:30px;line-height:1.1;margin:6px 0}.kpi-card.blue{border-color:#b9cdf9}.kpi-card.amber{border-color:#f0c875}.kpi-card.green{border-color:#9fd9bf}.kpi-card.violet{border-color:#cbbcf6}.workspace{display:grid;grid-template-columns:330px minmax(420px,1fr) 330px;flex:1;min-height:0}.chat-list,.customer-panel,.chat-window{min-height:0}.chat-list,.customer-panel{background:#fff;border-inline-start:1px solid #dfe5ee}.chat-list{display:flex;flex-direction:column}.chat-list-top{padding:14px;border-bottom:1px solid #e4e9f1}.search-box{display:flex;align-items:center;gap:8px;height:42px;padding:0 12px;border-radius:8px;background:#f1f4f8;color:#66758a}.search-box input{border:0;outline:0;background:transparent;min-width:0;width:100%}.segments{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:4px;margin-top:10px;padding:4px;border-radius:8px;background:#f1f4f8}.segments button{min-width:0;border:0;border-radius:6px;background:transparent;color:#637083;padding:8px 6px;font-size:13px}.segments .selected{background:#fff;color:#17315e;box-shadow:0 1px 3px #1520321f}.conversation-list{min-height:0;flex:1;overflow:auto}.conversation{position:relative;display:flex;width:100%;border:0;border-bottom:1px solid #edf0f5;padding:0;background:#fff;text-align:right}.conversation-open{display:flex;gap:10px;width:100%;min-width:0;border:0;padding:14px;background:transparent;text-align:right;cursor:pointer}.conversation-open:hover{background:#2457d60a}.conversation-delete{position:absolute;left:10px;top:10px;display:inline-grid;place-items:center;width:30px;height:30px;border:1px solid #fecaca;border-radius:8px;color:#b91c1c;background:#fff5f5;cursor:pointer;opacity:0;transform:translateY(-2px);transition:opacity .16s ease,transform .16s ease,background .16s ease,border-color .16s ease}.conversation:hover .conversation-delete,.conversation:focus-within .conversation-delete{opacity:1;transform:translateY(0)}.conversation-delete:hover{border-color:#f87171;background:#fee2e2}.unread-badge{position:absolute;left:12px;bottom:10px;min-width:23px;height:23px;display:inline-grid;place-items:center;padding:0 6px;border-radius:999px;background:#22c55e;color:#fff;font-size:12px;font-weight:900;line-height:1;box-shadow:0 8px 18px #22c55e4d}.start-conversation-empty{display:grid;justify-items:center;gap:10px;margin:12px;border:1px dashed #bfdbfe;border-radius:16px;padding:22px 16px;text-align:center;background:linear-gradient(180deg,#f8fbff,#eef6ff)}.start-conversation-icon{display:grid;place-items:center;width:48px;height:48px;border-radius:16px;color:#1d4ed8;background:#dbeafe}.start-conversation-empty strong{color:#0f172a;font-size:15px}.start-conversation-empty span{color:#64748b;line-height:1.7}.conversation.active{background:#eaf1ff;box-shadow:inset -4px 0 #2457d6}.conversation.rescue-urgent{background:linear-gradient(90deg,#fee2e2f5,#fff);box-shadow:inset -4px 0 #dc2626,0 0 0 1px #dc262624;animation:rescuePulse 1.2s ease-in-out infinite}.conversation.rescue-urgent .avatar{color:#b91c1c;background:#fee2e2}@keyframes rescuePulse{0%,to{box-shadow:inset -4px 0 #dc2626,0 0 0 1px #dc262624}50%{box-shadow:inset -4px 0 #dc2626,0 0 0 4px #dc26261f}}.avatar{display:grid;place-items:center;width:38px;height:38px;flex:0 0 38px;border-radius:50%;background:#e3e8ef;color:#66758a}.avatar.large{width:44px;height:44px}.conversation-body{min-width:0;flex:1}.conversation:has(.unread-badge) .conversation-body,.conversation:has(.conversation-delete) .conversation-body{padding-left:42px}.conversation-row{display:flex;justify-content:space-between;gap:8px}.conversation-row strong{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-row time{color:#7a8799;font-size:12px}.conversation p{margin:4px 0 8px;color:#516070;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.conversation-preview{display:flex;align-items:center;gap:6px;min-width:0;margin:4px 0 8px}.conversation-preview p{flex:1;min-width:0;margin:0}.conversation-audio-preview{flex:1;min-width:0;display:inline-flex;align-items:center;gap:4px;color:#0aa85f;font-weight:800;font-size:12px;direction:rtl;justify-content:flex-start}.conversation-audio-preview span{direction:ltr;unicode-bidi:plaintext}.conversation-audio-preview svg{color:#04b060;fill:#04b0601f;filter:drop-shadow(0 2px 4px rgba(4,176,96,.16))}.conversation-media-preview{flex:1;min-width:0;display:inline-flex;align-items:center;gap:5px;font-size:13px;font-weight:700;line-height:1;direction:rtl;justify-content:flex-start}.conversation-media-preview span{direction:ltr;unicode-bidi:plaintext}.conversation-media-preview.image,.conversation-media-preview.video{color:#526170}.conversation-media-preview.image svg,.conversation-media-preview.video svg{width:14px;height:14px;color:#6d7782;stroke-width:2.2}.conversation-media-preview.video svg{width:15px;height:15px}.message-receipt{display:inline-flex;align-items:center;justify-content:center;flex:0 0 auto;color:#8a97aa;line-height:1;vertical-align:middle}.message-receipt.delivered{color:#64748b}.message-receipt.read{color:#1583ff;filter:drop-shadow(0 0 5px rgba(21,131,255,.28))}.message-receipt.failed{color:#dc2626}.message-receipt.compact{margin-inline-start:2px}.conversation-badges{display:flex;align-items:center;gap:6px;flex-wrap:wrap}.tag{display:inline-flex;align-items:center;gap:4px;border-radius:999px;padding:4px 8px;font-size:12px}.tag.bot{color:#164a9c;background:#dce9ff}.tag.human{color:#a23c18;background:#ffe5d7}.tag.rescue{color:#991b1b;background:#fee2e2;box-shadow:inset 0 0 0 1px #dc26262e}.tag.unanswered{color:#fff;background:linear-gradient(135deg,#ef4444,#b91c1c);font-weight:900;box-shadow:0 8px 18px #b91c1c38}.tag.intervention-request{color:#fff;background:linear-gradient(135deg,#8b5cf6,#6d28d9);font-weight:900;box-shadow:0 9px 20px #6d28d93d}.tag.inbox-tag{color:#315071;background:#eef4f8}.chat-window{min-height:0;overflow:hidden;display:flex;flex-direction:column;background:#e9e3d8}.chat-header{min-height:70px;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:12px 18px;background:#fff;border-bottom:1px solid #dfe5ee}.person{display:flex;align-items:center;gap:10px;min-width:0}.person strong,.person span{display:block}.person span{color:#198c65;font-size:13px}.danger-button{display:inline-flex;align-items:center;gap:7px;border:1px solid #ffc8bd;color:#bd2f1c;background:#fff2ef;border-radius:8px;padding:10px 12px;white-space:nowrap}.messages{flex:1;min-height:0;overflow:auto;padding:22px}.mobile-chat-back{display:none;align-items:center;justify-content:center;min-height:38px;border:1px solid #cbd9ff;border-radius:10px;color:#2457d6;background:#eef4ff;font-weight:900}.empty-chat-state{min-height:100%;display:grid;place-content:center;justify-items:center;gap:10px;text-align:center;color:#64748b;padding:28px}.empty-chat-state>div{display:grid;place-items:center;width:66px;height:66px;border:1px solid #cbd9ff;border-radius:18px;color:#2457d6;background:#ffffffb8;box-shadow:0 18px 40px #2457d61f}.empty-chat-state strong{color:#102033;font-size:18px;font-weight:950}.empty-chat-state span{max-width:330px;line-height:1.8;font-weight:800}.message-line{display:flex;margin-bottom:14px}.message-line.customer{justify-content:flex-start}.message-line.bot{justify-content:flex-end}.message-line.message-highlight .bubble{animation:messageFocusPulse 1.2s ease-in-out 4;outline:3px solid rgba(37,99,235,.34);box-shadow:0 0 0 8px #2563eb14,0 18px 42px #2563eb2e}@keyframes messageFocusPulse{0%,to{transform:translateY(0)}50%{transform:translateY(-2px)}}.bubble{position:relative;max-width:min(540px,82%);border-radius:8px;padding:12px 14px 8px;box-shadow:0 1px 2px #1520321f}.message-debug-popover{position:absolute;top:0;width:min(520px,42vw);max-height:420px;display:grid;grid-template-rows:auto minmax(0,1fr);gap:8px;padding:12px;border:1px solid rgba(37,99,235,.2);border-radius:12px;background:#0f172af7;color:#e5edff;box-shadow:0 24px 60px #0f172a57;opacity:0;visibility:hidden;pointer-events:auto;transform:translateY(-4px) scale(.98);transition:opacity .14s ease 1s,transform .14s ease 1s,visibility 0s linear 1.14s;z-index:2400}.bubble:hover .message-debug-popover,.message-debug-popover:hover{opacity:1;visibility:visible;transform:translateY(0) scale(1);transition-delay:0s}.message-line.customer .message-debug-popover{inset-inline-start:calc(100% + 12px)}.message-line.bot .message-debug-popover{inset-inline-end:calc(100% + 12px)}.message-debug-head{display:flex;align-items:center;justify-content:space-between;gap:10px;direction:rtl}.message-debug-head strong{font-size:12px;font-weight:950}.message-debug-head span{padding:4px 8px;border-radius:999px;background:#60a5fa29;color:#bfdbfe;font-size:11px;font-weight:900;white-space:nowrap}.message-debug-popover pre{min-height:0;max-height:350px;overflow:auto;margin:0;padding:10px;border-radius:10px;background:#020617c7;color:#d1fae5;direction:ltr;text-align:left;white-space:pre-wrap;word-break:break-word;font-family:Consolas,Courier New,monospace;font-size:11px;line-height:1.55}.message-reply-button{position:absolute;top:8px;inset-inline-start:8px;display:grid;place-items:center;width:28px;height:28px;border:1px solid rgba(36,87,214,.18);border-radius:8px;color:#2457d6;background:#ffffffc7;opacity:0;transition:opacity .16s ease,transform .16s ease,background .16s ease}.bubble:hover .message-reply-button{opacity:1}.message-reply-button:hover{background:#2457d6;color:#fff;transform:translateY(-1px)}.message-actions{position:absolute;top:8px;inset-inline-end:8px;z-index:1200}.message-actions-trigger{display:grid;place-items:center;width:28px;height:28px;border:1px solid rgba(15,23,42,.1);border-radius:8px;color:#50617a;background:#ffffffd1;box-shadow:0 8px 18px #0f172a14;opacity:0;transition:opacity .16s ease,transform .16s ease,border-color .16s ease}.bubble:hover .message-actions-trigger,.message-actions:focus-within .message-actions-trigger{opacity:1}.message-actions-trigger:hover{color:#2457d6;border-color:#2457d647;transform:translateY(-1px)}.message-actions-trigger:disabled{cursor:wait;opacity:.7}.message-actions-menu{position:absolute;top:34px;inset-inline-end:0;inset-inline-start:auto;min-width:178px;max-width:min(230px,calc(100vw - 72px));display:grid;gap:4px;padding:6px;border:1px solid rgba(148,163,184,.3);border-radius:10px;background:#fffffffa;box-shadow:0 18px 42px #0f172a2e;z-index:1300}.message-actions-menu.outbound-menu{inset-inline-end:0;inset-inline-start:auto}.message-actions-menu.inbound-menu{inset-inline-end:auto;inset-inline-start:0}.message-actions-menu button{width:100%;padding:9px 10px;border:0;border-radius:8px;color:#1f2a44;background:transparent;font-size:12px;font-weight:900;text-align:start}.message-actions-menu button:hover{background:#eef4ff;color:#2457d6}.message-actions-menu button.danger{color:#b91c1c}.message-actions-menu button.danger:hover{background:#fee2e2;color:#991b1b}.reaction-picker{display:grid;grid-template-columns:repeat(3,1fr);gap:6px}.reaction-picker button{display:grid;place-items:center;min-height:34px;padding:7px;border-radius:10px;background:#f8fafc;text-align:center;font-size:17px}.reaction-picker button:last-child{grid-column:1 / -1;font-size:12px;color:#64748b}.message-line.message-deleted .bubble{background:#f8fafc;border:1px dashed #cbd5e1;color:#64748b;box-shadow:none}.message-deleted-placeholder{display:inline-flex;align-items:center;gap:7px;color:#64748b;font-size:13px;font-weight:900}.message-deleted-placeholder small{color:#94a3b8;font-size:11px;font-weight:800}.message-quoted-context{display:grid;gap:2px;margin-bottom:8px;padding:8px 10px;border-inline-start:3px solid #2457d6;border-radius:8px;background:#ffffffa8;color:#24344f;max-width:100%}.message-quoted-context strong{color:#2457d6;font-size:12px;font-weight:900}.message-quoted-context span{color:#5d6b80;font-size:12px;font-weight:700;line-height:1.45;display:-webkit-box;-webkit-line-clamp:2;-webkit-box-orient:vertical;overflow:hidden}.customer .bubble{background:#fff}.bot .bubble{background:#dcecff;border:1px solid #c6dcfb}.message-line.failed-message .bubble{background:#fff1f1;border:1px solid #ef4444;box-shadow:0 0 0 2px #ef44441f,0 8px 22px #b91c1c1f}.message-line.failed-message .bubble p{color:#7f1d1d}.message-line.failed-message .bubble time{color:#b91c1c;font-weight:700}.failed-message-alert{display:flex;align-items:center;justify-content:space-between;gap:6px;margin-top:8px;color:#b91c1c;background:#fee2e2;border:1px solid #fecaca;border-radius:8px;padding:6px 6px 6px 8px;font-size:12px;font-weight:800}.failed-message-alert span{display:inline-flex;align-items:center;gap:6px}.failed-message-alert span span{display:grid;align-items:start;gap:2px}.failed-message-alert strong{font-size:12px;line-height:1.35}.failed-message-alert small{color:#7f1d1d;font-size:11px;font-weight:800;line-height:1.5}.failed-message-alert button{display:grid;place-items:center;width:28px;height:28px;border:1px solid #fecaca;border-radius:8px;color:#b91c1c;background:#fff7f7;cursor:pointer}.failed-message-alert button:hover{color:#fff;background:#dc2626;border-color:#dc2626}.failed-message-alert button:disabled{cursor:not-allowed;opacity:.6}.bubble p{margin:0;line-height:1.7}.message-media{display:block;width:min(280px,72vw);margin-bottom:8px;overflow:hidden;border-radius:8px;border:1px solid rgba(15,23,42,.12);background:#f8fafc;padding:0;cursor:zoom-in;text-align:initial}.message-media img{display:block;width:100%;max-height:340px;object-fit:cover}.message-media:hover{border-color:#2457d6;box-shadow:0 8px 22px #2457d629}.message-reaction{display:inline-flex;align-items:center;gap:10px;margin-bottom:8px;padding:9px 12px;border:1px solid rgba(124,58,237,.2);border-radius:14px;background:linear-gradient(135deg,#fbf7ff,#f1e8ff);box-shadow:0 10px 22px #7c3aed1f}.message-reaction.removed{border-color:#64748b33;background:linear-gradient(135deg,#f8fafc,#eef2f7);box-shadow:0 10px 22px #64748b1a}.message-reaction-emoji{display:grid;place-items:center;width:38px;height:38px;border-radius:12px;background:#fff;color:#6d28d9;font-size:24px;line-height:1;box-shadow:inset 0 0 0 1px #7c3aed1f}.message-reaction-copy{display:grid;gap:2px;color:#312e81}.message-reaction-copy strong{font-size:12px;font-weight:950}.message-reaction-copy small{color:#64748b;font-size:11px;font-weight:800}.message-inline-reaction{display:inline-flex;align-items:center;justify-content:center;width:fit-content;min-width:34px;height:28px;margin-top:6px;margin-inline-start:auto;border:2px solid #fff;border-radius:999px;padding:0 8px;background:#fff;color:#1f2937;font-size:18px;line-height:1;box-shadow:0 8px 18px #0f172a24}.customer .message-inline-reaction{margin-inline-start:0;margin-inline-end:auto}.message-inline-reaction.removed{color:#64748b;background:#f1f5f9}.message-attachment{display:inline-flex;align-items:center;margin-bottom:8px;color:#2457d6;font-weight:800;text-decoration:none}.message-document-card{display:grid;grid-template-columns:42px minmax(0,1fr) auto;align-items:center;gap:10px;width:min(390px,78vw);margin-bottom:8px;border:1px solid rgba(36,87,214,.18);border-radius:12px;padding:10px;color:#172554;background:linear-gradient(135deg,#f8fbff,#eef5ff);text-decoration:none;box-shadow:0 10px 22px #2457d61a}.message-document-card.unavailable{grid-template-columns:42px minmax(0,1fr);color:#64748b;background:#f8fafc;box-shadow:none}.message-document-icon{display:grid;place-items:center;width:42px;height:42px;border-radius:12px;color:#2457d6;background:#dbeafe}.message-document-copy{display:grid;gap:3px;min-width:0}.message-document-copy strong,.message-document-copy small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.message-document-copy strong{color:#172554;font-size:13px;font-weight:950}.message-document-copy small{color:#64748b;font-size:11px;font-weight:800}.message-document-download{display:inline-flex;align-items:center;gap:5px;border-radius:10px;padding:8px 10px;color:#fff;background:#2457d6;font-size:12px;font-weight:950}.message-audio{width:min(320px,76vw);margin-bottom:8px;padding:10px;border:1px solid rgba(36,87,214,.18);border-radius:10px;background:linear-gradient(135deg,#f8fbff,#eef5ff);box-shadow:0 10px 24px #2457d614}.message-audio-head{display:inline-flex;align-items:center;gap:6px;margin-bottom:8px;color:#1d4ed8;font-size:12px;font-weight:900}.message-audio audio{width:100%;height:38px;display:block}.message-video{width:min(360px,78vw);margin-bottom:8px;overflow:hidden;border:1px solid rgba(36,87,214,.18);border-radius:10px;background:#0f172a;box-shadow:0 14px 30px #0f172a29}.message-video-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:8px 10px;color:#f8fafc;font-size:12px;font-weight:900}.message-video-head a{color:#bfdbfe;font-size:11px;font-weight:800;text-decoration:none}.message-video video{display:block;width:100%;aspect-ratio:16 / 9;min-height:190px;border:0;background:#020617}.message-location{display:grid;grid-template-columns:38px minmax(0,1fr);gap:10px;width:min(320px,76vw);margin-bottom:8px;padding:10px;border:1px solid rgba(5,150,105,.22);border-radius:10px;background:linear-gradient(135deg,#f0fdf4,#ecfeff);color:#064e3b;text-decoration:none;box-shadow:0 10px 24px #05966917}.message-location:hover{border-color:#059669;box-shadow:0 12px 28px #05966924}.message-location-icon{display:grid;place-items:center;width:38px;height:38px;border-radius:10px;color:#047857;background:#d1fae5}.message-location-copy{display:grid;gap:3px;min-width:0}.message-location-copy strong,.message-location-copy small,.message-location-copy em{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.message-location-copy strong{font-size:13px;font-weight:900}.message-location-copy small{color:#0f766e;font-size:12px;font-style:normal}.message-location-copy em{color:#64748b;font-size:11px;font-style:normal;direction:ltr;text-align:right}.image-lightbox{position:fixed;inset:0;z-index:1000;display:grid;place-items:center;padding:28px;background:#080f1cc7;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px)}.image-lightbox-content{position:relative;max-width:min(980px,94vw);max-height:92vh;display:flex;flex-direction:column;gap:10px;align-items:center}.image-lightbox-content img{max-width:100%;max-height:82vh;object-fit:contain;border-radius:10px;background:#fff;box-shadow:0 24px 80px #00000057}.image-lightbox-content p{max-width:min(760px,90vw);margin:0;color:#fff;text-align:center;line-height:1.6}.image-lightbox-close{position:absolute;top:-14px;inset-inline-end:-14px;display:grid;place-items:center;width:40px;height:40px;border:0;border-radius:50%;color:#0f172a;background:#fff;box-shadow:0 12px 30px #00000040}.bubble time{display:inline-flex;align-items:center;justify-content:flex-end;gap:5px;margin-top:4px;color:#718093;font-size:12px;text-align:left;width:100%}.bot-label{display:inline-flex;align-items:center;gap:4px;color:#2457d6;font-weight:700;margin-bottom:4px;font-size:13px}.bot-label-row{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:4px}.bot-label-row .bot-label{margin-bottom:0}.ai-feedback-trigger{display:inline-grid;place-items:center;width:28px;height:28px;border:1px solid #b8cdf3;border-radius:8px;color:#174ab6;background:#f5f9ff;cursor:pointer}.ai-feedback-trigger:hover{border-color:#2457d6;background:#eaf2ff}.ai-feedback-box{margin-top:10px;padding:10px;border:1px solid #b8cdf3;border-radius:8px;background:#f8fbff}.ai-feedback-box label,.ai-feedback-box span{display:block}.ai-feedback-box span{margin-bottom:6px;color:#315071;font-size:12px;font-weight:800}.ai-feedback-box textarea{width:100%;min-height:82px;resize:vertical;border:1px solid #cbd8ee;border-radius:8px;padding:9px 10px;color:#0f172a;background:#fff;font-family:inherit;line-height:1.6}.ai-feedback-upload{display:inline-flex!important;align-items:center;gap:7px;width:fit-content;margin-top:9px;border:1px dashed #9eb9eb;border-radius:8px;padding:8px 10px;color:#174ab6;background:#eef5ff;font-size:12px;font-weight:900;cursor:pointer}.ai-feedback-upload span{margin:0;color:inherit;font-size:inherit}.ai-feedback-upload input{display:none}.ai-feedback-image-preview{display:flex;align-items:center;gap:10px;margin-top:10px;padding:8px;border:1px solid #cbd8ee;border-radius:8px;background:#fff}.ai-feedback-image-preview .message-media{width:86px;margin:0}.ai-feedback-image-preview .message-media img{height:64px;max-height:64px}.ai-feedback-image-preview div{min-width:0;display:flex;flex-direction:column;gap:6px}.ai-feedback-image-preview strong{max-width:260px;overflow:hidden;color:#1e3553;font-size:12px;text-overflow:ellipsis;white-space:nowrap}.ai-feedback-image-preview button:not(.message-media){display:inline-flex;align-items:center;gap:5px;width:fit-content;border:0;color:#bd2f1c;background:transparent;padding:0;font-size:12px;font-weight:900;cursor:pointer}.ai-feedback-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:8px}.ai-feedback-actions button{min-height:34px;border-radius:8px;border:1px solid #cbd8ee;padding:0 11px;color:#334155;background:#fff;font-weight:800;cursor:pointer}.ai-feedback-actions .primary-action{display:inline-flex;align-items:center;gap:6px;border-color:#2457d6;color:#fff;background:#2457d6}.ai-feedback-actions button:disabled{cursor:not-allowed;opacity:.62}.ai-feedback-modal,.ai-command-editor{width:min(780px,94vw)}.feedback-scope-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:14px 0}.feedback-scope-grid button{display:grid;gap:4px;min-height:78px;border:1px solid #d6e0ee;border-radius:8px;padding:11px;color:#28415f;background:#f8fafc;text-align:start;cursor:pointer}.feedback-scope-grid button.selected{border-color:#2457d6;color:#0f3fba;background:#edf5ff;box-shadow:0 0 0 3px #2457d61a}.feedback-scope-grid button:disabled{opacity:.55;cursor:not-allowed}.feedback-scope-grid strong{font-size:13px;font-weight:900}.feedback-scope-grid span{color:#64748b;font-size:12px;line-height:1.45}.ai-feedback-source{margin-top:12px;padding:11px;border:1px solid #d6e0ee;border-radius:8px;background:#f8fafc}.ai-feedback-source strong{display:block;margin-bottom:5px;color:#2457d6;font-size:12px}.ai-feedback-source p{max-height:120px;margin:0;overflow:auto;color:#26384f;line-height:1.6}.ai-commands-page{gap:18px;min-height:100%;background:radial-gradient(circle at 12% 8%,rgba(37,99,235,.08),transparent 28%),linear-gradient(180deg,#fbfdff,#f7faff)}.ai-command-topbar{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:8px 20px 0}.ai-command-title-block{display:flex;align-items:flex-start;gap:14px}.ai-command-title-icon{display:grid;place-items:center;width:58px;height:58px;border:1px solid #d7e4f7;border-radius:14px;color:#1657e8;background:#fff;box-shadow:0 18px 40px #184ba81c}.ai-command-title-block h1{margin:5px 0 16px;color:#102033;font-size:clamp(28px,3vw,42px);line-height:1.1;font-weight:950}.ai-command-title-block p{max-width:760px;margin:0;color:#68778d;line-height:1.7;font-size:14px;font-weight:750}.ai-command-top-actions{display:flex;align-items:center;gap:10px;flex-wrap:wrap}.guide-action,.ai-add-command{min-height:46px;border-radius:8px;padding:0 17px;font-weight:950}.guide-action{display:inline-flex;align-items:center;gap:8px;border:1px solid #d7e4f4;color:#56677d;background:#fff;box-shadow:0 10px 24px #0f172a0a}.ai-add-command{box-shadow:0 16px 32px #2557d63d}.ai-command-stats{display:grid;grid-template-columns:repeat(4,minmax(132px,1fr));gap:8px;width:min(690px,calc(100% - 40px));margin:0 auto 0 20px;padding:0}.ai-command-stats span{display:grid;grid-template-columns:58px 1fr;grid-template-rows:auto auto;align-items:center;gap:2px 14px;min-height:112px;border:1px solid #dce6f4;border-radius:8px;padding:17px;color:#66758b;background:#fff;box-shadow:0 16px 38px #0f172a0e;font-size:13px;font-weight:900}.ai-command-stats span svg{grid-row:1 / 3;display:grid;place-items:center;width:54px;height:54px;padding:14px;border-radius:999px;color:#2457d6;background:linear-gradient(135deg,#eef4ff,#fff);box-shadow:inset 0 0 0 1px #e0e9fa}.ai-command-stats strong{color:#2457d6;font-size:28px;line-height:1}.ai-command-stats small{color:#64748b;font-size:13px;font-weight:900}.ai-command-shell{display:grid;gap:16px;margin:12px 20px 24px;border:1px solid #dce6f4;border-radius:16px;padding:18px;background:#ffffffd1;box-shadow:0 22px 54px #0f172a12}.ai-inbox-command-switcher{display:grid;grid-template-columns:repeat(6,minmax(0,1fr));gap:12px}.ai-inbox-command-switcher button{display:flex;align-items:center;justify-content:center;gap:11px;min-height:74px;border:1px solid #d7e4f4;border-radius:9px;padding:12px 14px;color:#17315e;background:#fff;cursor:pointer;text-align:start;box-shadow:0 12px 26px #0f172a09;transition:transform .16s ease,box-shadow .16s ease,border-color .16s ease,background .16s ease}.ai-inbox-command-switcher button:hover{transform:translateY(-1px);border-color:#b8cdf4;box-shadow:0 16px 34px #2557d61a}.ai-inbox-command-switcher button.selected{border-color:#2457d6;color:#fff;background:linear-gradient(135deg,#2457d6,#0d4ef2);box-shadow:0 16px 34px #2457d63d}.ai-inbox-command-switcher button.selected svg,.ai-inbox-command-switcher button.selected strong,.ai-inbox-command-switcher button.selected small{color:#fff}.ai-inbox-command-switcher span{display:grid;gap:4px;min-width:0}.ai-inbox-command-switcher strong,.ai-inbox-command-switcher small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.ai-inbox-command-switcher strong{color:inherit;font-size:14px;font-weight:950}.ai-inbox-command-switcher small{color:#68778d;font-size:12px;font-weight:850}.ai-command-toolbar{display:grid;grid-template-columns:120px minmax(260px,530px);justify-content:space-between;align-items:center;gap:12px;border-top:1px solid #e3ebf6;padding-top:16px}.filter-action{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:44px;border:1px solid #d7e4f4;border-radius:8px;color:#3e526a;background:#fff;font-weight:950;cursor:pointer;transition:border-color .16s ease,background .16s ease,color .16s ease,box-shadow .16s ease}.filter-action.active,.filter-action:hover{border-color:#2457d6;color:#174ab6;background:#eef5ff;box-shadow:0 10px 22px #2457d61a}.ai-command-search{display:grid;grid-template-columns:22px 1fr;align-items:center;gap:9px;min-height:48px;border:1px solid #d7e4f4;border-radius:9px;padding:0 14px;color:#708198;background:#fff;box-shadow:inset 0 1px #fffffff2}.ai-command-search input{width:100%;border:0;outline:0;color:#102033;background:transparent;font:inherit;font-weight:850}.ai-command-filter-panel{display:grid;grid-template-columns:repeat(3,minmax(0,1fr)) auto;gap:14px;align-items:end;border:1px solid #dce6f4;border-radius:16px;padding:14px;background:radial-gradient(circle at 8% 0%,rgba(36,87,214,.08),transparent 26%),#fbfdff;box-shadow:0 16px 34px #0f172a0e}.ai-command-filter-panel>div{display:grid;gap:8px}.ai-command-filter-panel strong{color:#17315e;font-size:12px;font-weight:950}.ai-filter-options{display:flex;flex-wrap:wrap;gap:7px}.ai-filter-options button,.ai-filter-reset{min-height:36px;border:1px solid #d6e1f0;border-radius:999px;padding:0 12px;color:#40556f;background:#fff;font-size:12px;font-weight:900;cursor:pointer}.ai-filter-options button.selected{border-color:#2457d6;color:#fff;background:linear-gradient(135deg,#2457d6,#0d4ef2);box-shadow:0 8px 16px #2457d629}.ai-filter-reset{border-color:#fecaca;color:#b42318;background:#fff7f7;border-radius:10px;white-space:nowrap}.ai-command-board{display:grid;grid-template-columns:repeat(4,minmax(230px,1fr));gap:14px}.ai-command-card{display:grid;grid-template-rows:auto 1fr auto auto;gap:16px;min-height:410px;border:1px solid #dfe7f2;border-radius:12px;padding:18px;background:#fff;box-shadow:0 18px 42px #0f172a12}.ai-command-card.disabled{opacity:.78;background:#f8fafc}.ai-command-card-head{display:flex;justify-content:space-between;gap:14px;align-items:flex-start}.ai-command-card h3{margin:14px 0 7px;color:#17243a;font-size:17px;line-height:1.45;font-weight:950}.ai-command-card small,.ai-command-card time{color:#7b8aa0;font-size:12px;font-weight:850}.ai-command-card p{margin:0;overflow:hidden;color:#2c3d57;line-height:2;white-space:pre-wrap;font-size:14px;font-weight:750}.scope-pill{display:inline-flex;align-items:center;justify-content:center;width:fit-content;border-radius:999px;padding:5px 11px;color:#2457d6;background:#edf5ff;font-size:11px;font-weight:900}.scope-pill.global{color:#047857;background:#ecfdf5}.scope-pill.conversation{color:#8b3af3;background:#f4edff}.ai-command-actions{display:inline-flex;align-items:center;justify-content:flex-end;gap:10px;width:fit-content;padding:0;border:0;border-radius:0;background:transparent;box-shadow:none}.ai-command-actions button,.ai-command-media{display:inline-flex;align-items:center;justify-content:center;gap:5px;min-height:38px;border:1px solid #d6e1f0;border-radius:8px;padding:0 11px;color:#315071;background:#fff;font-weight:900;cursor:pointer;transition:transform .16s ease,box-shadow .16s ease,border-color .16s ease}.ai-command-actions button:hover{transform:translateY(-1px);border-color:#b7cdf7;box-shadow:0 8px 18px #2557d61f}.ai-command-actions .command-icon{width:38px;padding:0}.ai-command-actions .command-toggle{color:#8a5b0a;background:#fff8e5;border-color:#fde2a9}.ai-command-actions .command-toggle.active{color:#047857;background:#ecfdf5;border-color:#bbf7d0}.ai-command-actions .danger-lite{color:#b42318;border-color:#fecaca;background:#fff7f7}.ai-command-media{width:fit-content;color:#174ab6;border-color:#b8cdf3;background:#f5f9ff}.ai-command-footer{display:flex;justify-content:flex-end;color:#64748b;font-size:13px;font-weight:900}.ai-command-editor label.wide{display:grid;gap:6px;margin-top:12px}.ai-command-editor label.wide span{color:#315071;font-size:12px;font-weight:900}.ai-command-editor input,.ai-command-editor select,.ai-command-editor textarea,.ai-feedback-modal textarea{width:100%;border:1px solid #cbd8ee;border-radius:8px;padding:10px 12px;color:#0f172a;background:#fff;font-family:inherit}.ai-command-editor textarea,.ai-feedback-modal textarea{min-height:150px;resize:vertical;line-height:1.7}.ai-command-toggle{margin-top:12px}.ai-command-guide-modal{width:min(920px,calc(100vw - 32px));max-height:calc(100vh - 36px);overflow:auto;padding:28px}.ai-command-guide-icon{color:#1657e8;background:linear-gradient(135deg,#eef4ff,#fff);box-shadow:inset 0 0 0 1px #dbe7ff,0 16px 32px #2457d621}.ai-command-guide-modal>h2{margin-bottom:8px;font-size:clamp(24px,3vw,34px)}.ai-command-guide-modal>p{max-width:760px;margin-bottom:18px;color:#5f6f86;font-weight:800}.ai-guide-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:16px 0}.ai-guide-grid section{position:relative;min-height:168px;border:1px solid #dce6f4;border-radius:16px;padding:18px 18px 16px;background:radial-gradient(circle at 14% 8%,rgba(36,87,214,.1),transparent 28%),#fff;box-shadow:0 16px 34px #0f172a0e}.ai-guide-grid section>span{display:grid;place-items:center;width:34px;height:34px;margin-bottom:12px;border-radius:11px;color:#fff;background:linear-gradient(135deg,#2457d6,#0d4ef2);font-weight:950;box-shadow:0 10px 22px #2457d633}.ai-guide-grid strong,.ai-guide-example strong{display:block;color:#102033;font-size:16px;font-weight:950}.ai-guide-grid p,.ai-guide-example p{margin:8px 0 0;color:#5f6f86;line-height:1.8;font-size:13px;font-weight:800}.ai-guide-example{border:1px solid #bfdbfe;border-radius:16px;padding:16px 18px;background:linear-gradient(135deg,#eff6ff,#fff)}.ai-guide-rules{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin-top:14px}.ai-guide-rules span{display:flex;align-items:center;gap:8px;min-height:46px;border:1px solid #bbf7d0;border-radius:14px;padding:10px 12px;color:#047857;background:#f0fdf4;font-size:12px;font-weight:900}@media(max-width:1320px){.ai-command-board{grid-template-columns:repeat(3,minmax(230px,1fr))}.ai-inbox-command-switcher{grid-template-columns:repeat(3,minmax(0,1fr))}}@media(max-width:980px){.ai-command-topbar,.ai-command-top-actions{align-items:stretch;flex-direction:column}.ai-command-stats,.ai-command-board,.ai-inbox-command-switcher,.ai-command-toolbar,.ai-command-filter-panel,.ai-guide-grid,.ai-guide-rules{grid-template-columns:1fr}.ai-command-stats{width:calc(100% - 40px);margin:0 20px}.ai-command-card{min-height:auto}}.composer{display:flex;flex-wrap:wrap;gap:10px;padding:14px 18px;background:#f8fafc;border-top:1px solid #dfe5ee}.composer-preview,.composer-reply-context{flex:0 0 100%;display:flex;align-items:center;gap:10px;border:1px solid #b9d3ff;background:#edf5ff;color:#163a78;border-radius:8px;padding:8px 10px;font-size:13px;font-weight:800}.composer-reply-context{border-color:#bdd7c8;background:#eefaf3;color:#116149}.composer-reply-context div{min-width:0;flex:1;display:grid;gap:2px}.composer-reply-context strong,.composer-reply-context span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.composer-reply-context span{color:#557268;font-weight:700}.composer-preview img{width:44px;height:44px;object-fit:cover;border-radius:8px}.composer-preview span{min-width:0;flex:1;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.composer-preview small{color:#557197;font-size:11px;font-weight:800;white-space:nowrap}.composer-preview.document-preview{border-color:#c7d2fe;background:linear-gradient(135deg,#eef2ff,#f8fafc);color:#263b74}.composer-document-icon{flex:0 0 44px;width:44px;height:44px;display:grid;place-items:center;border-radius:8px;background:#dbeafe;color:#1d4ed8;border:1px solid #bfdbfe}.composer-file{display:none}.composer-attachment-wrap{position:relative;flex:0 0 auto}.composer-attachment-menu{position:absolute;bottom:calc(100% + 10px);inset-inline-start:0;z-index:20;min-width:170px;display:grid;gap:6px;padding:8px;border:1px solid #cbd5e1;border-radius:10px;background:#fff;box-shadow:0 18px 36px #0f172a29}.composer .composer-attachment-menu button{width:100%;height:auto;min-height:42px;display:flex;justify-content:flex-start;gap:8px;padding:9px 10px;border-radius:8px;color:#10213f;background:#f8fafc;border:1px solid #e2e8f0;font-weight:900}.composer .composer-attachment-menu button:hover{background:#eef4ff;border-color:#bfdbfe;color:#1d4ed8}.composer input{flex:1;min-width:0;border:1px solid #cfd8e6;border-radius:8px;padding:12px 14px;outline:0}.composer button{display:grid;place-items:center;width:48px;height:48px;border:0;border-radius:8px;color:#fff;background:#2457d6}.composer button.composer-tool,.composer-preview button,.composer-reply-context button{color:#2457d6;background:#e7f0ff;border:1px solid #bfd6ff}.composer button.composer-template-tool{color:#0f766e;background:linear-gradient(135deg,#ecfdf5,#eff6ff);border-color:#9de7d6;box-shadow:0 10px 24px #0f766e24}.composer button.composer-template-tool:hover{transform:translateY(-1px);box-shadow:0 14px 28px #0f766e33}.composer button.composer-ai-tool{color:#6d28d9;background:radial-gradient(circle at 24% 18%,rgba(255,255,255,.95),transparent 28%),linear-gradient(135deg,#f5f3ff,#eef2ff);border-color:#c4b5fd;box-shadow:0 10px 24px #6d28d924}.composer button.composer-ai-tool:hover:not(:disabled){color:#fff;background:linear-gradient(135deg,#7c3aed,#2457d6);transform:translateY(-1px);box-shadow:0 14px 30px #6d28d93d}.composer button.composer-saudi-tool{color:#0f766e;background:radial-gradient(circle at 25% 18%,rgba(255,255,255,.94),transparent 28%),linear-gradient(135deg,#ecfdf5,#f0fdfa);border-color:#99f6e4;box-shadow:0 10px 24px #0f766e21}.composer button.composer-saudi-tool:hover:not(:disabled){color:#fff;background:linear-gradient(135deg,#0f9f75,#0f766e);transform:translateY(-1px);box-shadow:0 14px 30px #0f766e3b}.composer-preview button,.composer-reply-context button{width:32px;height:32px}.composer button:disabled{opacity:.58;cursor:not-allowed}.composer button.sending svg{animation:spin 1s linear infinite}.customer-panel{width:100%;min-height:360px;margin-top:16px;padding:18px;overflow:visible}.customer-panel>section,.customer-panel>.panel-title{min-width:0}.panel-title{display:flex;align-items:center;gap:10px;margin-bottom:18px;color:#138768}.panel-title strong,.panel-title span{display:block}.panel-title span{color:#66758a;font-size:13px}.order-summary{border:1px solid #dfe5ee;border-radius:8px;padding:14px;background:#f8fafc}.order-row{display:flex;align-items:center;justify-content:space-between;gap:8px;margin-bottom:8px}.order-row span{color:#0f7b59;background:#dff6ec;border-radius:999px;padding:4px 8px;font-size:12px}.order-summary p{margin:7px 0;color:#526174}.customer-insight-panel{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:16px;align-items:start;align-content:start}.customer-insight-panel .internal-notes-card{grid-column:1 / -1}.conversation-analysis-card,.internal-notes-card,.provider-actions-card{border:1px solid #dfe7f2;border-radius:12px;padding:14px;background:#fff;box-shadow:0 14px 34px #0f172a0f}.internal-notes-card{position:relative;overflow:hidden;display:grid;gap:12px;background:radial-gradient(circle at top right,rgba(36,87,214,.08),transparent 32%),linear-gradient(180deg,#fff,#f8fbff)}.internal-notes-card h3{display:flex;align-items:center;gap:8px;margin:0;color:#102033;font-size:17px}.internal-notes-card h3:before{content:"";width:10px;height:28px;border-radius:999px;background:linear-gradient(180deg,#2457d6,#0f9f75);box-shadow:0 8px 18px #2457d638}.internal-notes-card textarea{min-height:92px;resize:vertical;border:1px solid #d8e4f2;border-radius:14px;padding:12px;background:#fff;line-height:1.8}.internal-notes-card>button{justify-self:start;min-height:40px;border:0;border-radius:12px;padding:0 14px;color:#fff;background:linear-gradient(135deg,#2457d6,#0f9f75);box-shadow:0 12px 24px #2457d62e}.note-card{position:relative;border:1px solid #dbe7f7;border-radius:14px;padding:13px 14px;background:#fff;box-shadow:0 10px 24px #0f172a0e}.note-card:before{content:"";position:absolute;inset-block:12px;inset-inline-start:10px;width:5px;border-radius:999px;background:#94a3b8}.note-card p,.note-card small,.note-card .note-actions{margin-inline-start:12px}.note-card p{margin-top:0;margin-bottom:8px;color:#172033;line-height:1.8;font-weight:700}.note-card small{display:block;color:#64748b;font-weight:700}.note-card.urgent{border-color:#fecaca;background:linear-gradient(135deg,#fff5f5,#fff)}.note-card.urgent:before{background:#dc2626;box-shadow:0 0 0 4px #dc262614}.note-card.customer-request{border-color:#fed7aa;background:linear-gradient(135deg,#fff7ed,#fff)}.note-card.customer-request:before{background:#f97316}.note-card.attention{border-color:#fde68a;background:linear-gradient(135deg,#fffbeb,#fff)}.note-card.attention:before{background:#d97706}.note-card.ai{border-color:#bfdbfe;background:linear-gradient(135deg,#eff6ff,#f8fffb)}.note-card.ai:before{background:linear-gradient(180deg,#2457d6,#0f9f75)}.notes-page{display:grid;gap:18px;align-content:start}.refresh-notes-button{display:inline-flex;align-items:center;gap:8px;min-height:42px;border:0;border-radius:12px;padding:0 16px;color:#fff;background:linear-gradient(135deg,#2457d6,#0f9f75);font-weight:900;box-shadow:0 14px 28px #2457d633}.notes-hero-panel{position:relative;overflow:hidden;display:flex;align-items:center;gap:16px;min-height:150px;border:1px solid #dce7f5;border-radius:18px;padding:22px;background:radial-gradient(circle at 8% 20%,rgba(15,159,117,.14),transparent 28%),radial-gradient(circle at 92% 10%,rgba(36,87,214,.16),transparent 30%),linear-gradient(135deg,#fff,#f6f9ff);box-shadow:0 24px 54px #0f172a14;animation:notesSlideUp .42s ease both}.notes-hero-panel:after{content:"";position:absolute;inset:auto 0 0;height:4px;background:linear-gradient(90deg,#2457d6,#0f9f75,#8b5cf6,#2457d6);background-size:240% 100%;animation:notesRibbon 3s linear infinite}.notes-orb{display:grid;place-items:center;width:68px;height:68px;flex:0 0 68px;border-radius:18px;color:#2457d6;background:#fff;box-shadow:inset 0 0 0 1px #2457d621,0 16px 34px #2457d629;animation:notesFloat 2.8s ease-in-out infinite}.notes-hero-panel span{color:#0f9f75;font-weight:950}.notes-hero-panel h2{margin:4px 0 8px;color:#102033;font-size:26px}.notes-hero-panel p{max-width:760px;margin:0;color:#64748b;line-height:1.9;font-weight:750}.notes-kpi-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}.notes-kpi-grid article{position:relative;overflow:hidden;min-height:108px;border:1px solid #dce7f5;border-radius:16px;padding:16px;background:linear-gradient(145deg,#fff,#f8fbff);box-shadow:0 16px 34px #0f172a11}.notes-kpi-grid article:before{content:"";position:absolute;inset-inline-end:-18px;inset-block-start:-22px;width:84px;height:84px;border-radius:50%;background:#2457d617}.notes-kpi-grid strong{display:block;color:#2457d6;font-size:30px;font-weight:950}.notes-kpi-grid span,.notes-kpi-grid small{display:block;color:#102033;font-weight:900}.notes-kpi-grid small{margin-top:4px;color:#64748b;font-size:12px}.notes-toolbar{display:grid;grid-template-columns:minmax(280px,1fr) auto;gap:12px;align-items:center;border:1px solid #dce7f5;border-radius:16px;padding:12px;background:#ffffffdb;box-shadow:0 16px 34px #0f172a0f;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.notes-toolbar label{display:flex;align-items:center;gap:8px;min-height:44px;border:1px solid #d8e4f2;border-radius:12px;padding:0 12px;color:#64748b;background:#fff}.notes-toolbar input{flex:1;min-width:0;border:0;outline:0;background:transparent}.notes-filter-tabs{display:flex;gap:8px;flex-wrap:wrap}.notes-filter-tabs button{min-height:42px;border:1px solid #d8e4f2;border-radius:12px;padding:0 14px;color:#315071;background:#fff;font-weight:900}.notes-filter-tabs button.active{color:#fff;border-color:transparent;background:linear-gradient(135deg,#2457d6,#0f9f75);box-shadow:0 12px 24px #2457d62e}.notes-selection-bar{display:grid;grid-template-columns:auto minmax(180px,1fr) auto;gap:12px;align-items:center;border:1px solid #dce7f5;border-radius:18px;padding:12px;background:linear-gradient(135deg,#fffffff5,#f8fbfff5),radial-gradient(circle at 5% 20%,rgba(15,159,117,.1),transparent 28%);box-shadow:0 18px 38px #0f172a12;transform:translateY(0);transition:border-color .18s ease,box-shadow .18s ease}.notes-selection-bar.active{border-color:#9fc4ff;box-shadow:0 22px 46px #2457d621}.notes-selection-bar>div{display:flex;align-items:baseline;gap:8px;color:#64748b;font-weight:850}.notes-selection-bar strong{color:#2457d6;font-size:26px;font-weight:950}.notes-select-all,.notes-bulk-delete{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;border-radius:13px;font-weight:950}.notes-select-all{border:1px solid #cfe0f4;color:#102033;background:#fff}.notes-bulk-delete{border:1px solid #fecaca;color:#fff;background:linear-gradient(135deg,#dc2626,#b91c1c);box-shadow:0 14px 28px #dc26262e}.notes-bulk-delete:disabled,.notes-select-all:disabled{cursor:not-allowed;opacity:.55;box-shadow:none}.notes-message{margin:0}.notes-board{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:14px}.global-note-card{position:relative;overflow:hidden;display:grid;gap:13px;min-height:260px;border:1px solid #dce7f5;border-radius:18px;padding:16px;background:#fff;box-shadow:0 20px 42px #0f172a13;animation:notesSlideUp .35s ease both}.global-note-card.selected{border-color:#8bb8ff;box-shadow:0 24px 52px #2457d624}.global-note-card:before{content:"";position:absolute;inset-block:18px;inset-inline-start:13px;width:5px;border-radius:999px;background:#94a3b8}.global-note-card.urgent:before{background:#dc2626}.global-note-card.customer-request:before{background:#f97316}.global-note-card.attention:before{background:#d97706}.global-note-card.ai:before{background:linear-gradient(180deg,#2457d6,#0f9f75)}.global-note-card.urgent{background:linear-gradient(145deg,#fff5f5,#fff);border-color:#fecaca}.global-note-card.customer-request{background:linear-gradient(145deg,#fff7ed,#fff);border-color:#fed7aa}.global-note-card.attention{background:linear-gradient(145deg,#fffbeb,#fff);border-color:#fde68a}.global-note-card.ai{background:linear-gradient(145deg,#eff6ff,#f8fffb);border-color:#bfdbfe}.global-note-glow{position:absolute;inset-inline-end:-40px;inset-block-start:-42px;width:132px;height:132px;border-radius:50%;background:#2457d614;pointer-events:none}.global-note-select{position:absolute;inset-block-start:13px;inset-inline-start:14px;display:grid;place-items:center;width:36px;height:36px;border:1px solid #d8e4f2;border-radius:12px;color:#94a3b8;background:#fffffff0;box-shadow:0 10px 22px #0f172a14;transition:transform .16s ease,color .16s ease,border-color .16s ease,background .16s ease;z-index:2}.global-note-select:hover{color:#2457d6;border-color:#9fc4ff;transform:translateY(-1px)}.global-note-select.selected{color:#fff;border-color:transparent;background:linear-gradient(135deg,#2457d6,#0f9f75)}.global-note-head,.global-note-meta,.global-note-actions,.global-note-card>p,.global-note-editor{margin-inline-start:12px}.global-note-head{display:flex;justify-content:space-between;gap:12px;align-items:flex-start}.global-note-head strong,.global-note-head small,.global-note-head time{display:block}.global-note-head strong{margin-top:6px;color:#102033;font-size:17px;font-weight:950}.global-note-head small,.global-note-head time{color:#64748b;font-size:12px;font-weight:800}.note-source-chip{display:inline-flex;align-items:center;min-height:24px;border-radius:999px;padding:0 9px;color:#2457d6;background:#eaf2ff;font-size:12px;font-weight:950}.global-note-card>p{margin-top:0;margin-bottom:0;color:#172033;line-height:1.85;font-weight:800;white-space:pre-wrap}.global-note-meta{display:flex;gap:7px;flex-wrap:wrap}.global-note-meta span{display:inline-flex;align-items:center;gap:5px;min-height:28px;border-radius:999px;padding:0 9px;color:#315071;background:#eef4f8;font-size:12px;font-weight:850}.global-note-actions{display:flex;gap:8px;flex-wrap:wrap;margin-top:auto}.global-note-actions button,.global-note-editor button{display:inline-flex;align-items:center;gap:6px;min-height:36px;border:1px solid #d8e4f2;border-radius:11px;padding:0 11px;color:#2457d6;background:#fff;font-weight:900}.global-note-actions button:first-child{color:#fff;border-color:transparent;background:linear-gradient(135deg,#2457d6,#1d4ed8)}.global-note-actions button.danger{color:#dc2626;border-color:#fecaca;background:#fff5f5}.global-note-editor{display:grid;gap:10px}.global-note-editor textarea{min-height:132px;resize:vertical;border:1px solid #d8e4f2;border-radius:14px;padding:12px;line-height:1.85}.global-note-editor div{display:flex;gap:8px}.global-note-editor button:not(.ghost){color:#fff;border-color:transparent;background:linear-gradient(135deg,#2457d6,#0f9f75)}@keyframes notesSlideUp{0%{opacity:0;transform:translateY(12px)}to{opacity:1;transform:translateY(0)}}@keyframes notesRibbon{to{background-position:240% 0}}@keyframes notesFloat{0%,to{transform:translateY(0)}50%{transform:translateY(-5px)}}.conversation-analysis-card{position:relative;overflow:visible;background:linear-gradient(135deg,#eef6fff5,#f1fdf7fa),#fff;animation:analysisEnter .42s ease both}.conversation-analysis-card:before{content:"";position:absolute;inset:0 0 auto;height:4px;background:linear-gradient(90deg,#2457d6,#0f9f75,#f59e0b,#2457d6);background-size:220% 100%;animation:analysisRibbon 2.8s linear infinite}@keyframes analysisEnter{0%{opacity:0;transform:translateY(10px) scale(.985)}to{opacity:1;transform:translateY(0) scale(1)}}@keyframes analysisRibbon{to{background-position:220% 0}}.analysis-card-head{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:12px;flex-wrap:wrap}.analysis-card-head div,.analysis-card-head button,.note-actions{display:inline-flex;align-items:center}.analysis-card-head div{gap:8px;color:#17315e}.analysis-card-head button{gap:6px;min-height:32px;border:1px solid #cddbf8;border-radius:9px;padding:0 10px;color:#2457d6;background:#fff;font-weight:800}.analysis-summary{margin:0 0 12px;color:#233247;line-height:1.7;font-weight:700;overflow-wrap:anywhere}.analysis-kpis{display:grid;grid-template-columns:1fr;gap:8px;margin-bottom:12px}.analysis-kpis span{position:relative;overflow:hidden;min-width:0;border:1px solid #d9e6f5;border-radius:10px;padding:9px;background:#ffffffc2;animation:analysisTilePop .35s ease both}.analysis-kpis span:nth-child(2){animation-delay:.06s}.analysis-kpis span:nth-child(3){animation-delay:.12s}.analysis-kpis span:after{content:"";position:absolute;inset:-40% auto -40% -70%;width:42%;transform:rotate(18deg);background:linear-gradient(90deg,transparent,rgba(255,255,255,.76),transparent);animation:analysisShine 3.6s ease-in-out infinite}@keyframes analysisTilePop{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}@keyframes analysisShine{0%,45%{left:-70%}68%,to{left:130%}}.analysis-kpis small,.analysis-kpis strong{display:block}.analysis-kpis small{color:#64748b;font-size:11px;font-weight:900}.analysis-kpis strong{margin-top:3px;color:#102033;font-size:13px;overflow-wrap:anywhere}.analysis-list{display:grid;gap:7px;margin-top:10px;animation:analysisListIn .36s ease both}.analysis-list>strong{color:#17315e;font-size:13px}.analysis-list span{display:flex;align-items:flex-start;gap:8px;width:100%;min-width:0;border:1px solid #e1e9f4;border-radius:9px;padding:8px 10px;color:#334155;background:#ffffffc2;line-height:1.55;white-space:normal;overflow-wrap:anywhere;transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease}.analysis-list span:hover{transform:translateY(-1px);border-color:#bfd4ef;box-shadow:0 10px 20px #0f172a12}.analysis-list span:before{content:"";width:7px;height:7px;margin-top:8px;flex:0 0 7px;border-radius:999px;background:#0f9f75}.analysis-list.risk span:before{background:#dc2626}.analysis-list.memory span{border-color:#cce8dc;background:linear-gradient(135deg,#ecfdf5f5,#ffffffe6)}.analysis-list.memory span:before{background:#2457d6;box-shadow:0 0 0 4px #2457d61a}.analysis-meta-strip{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin:-2px 0 12px}.analysis-meta-strip span{min-width:0;border:1px solid #e1e9f4;border-radius:10px;padding:8px 9px;background:#ffffffad}.analysis-meta-strip small,.analysis-meta-strip strong{display:block}.analysis-meta-strip small{color:#64748b;font-size:11px;font-weight:900}.analysis-meta-strip strong{margin-top:3px;color:#17315e;font-size:12px;overflow-wrap:anywhere}@keyframes analysisListIn{0%{opacity:0;transform:translateY(7px)}to{opacity:1;transform:translateY(0)}}.analysis-loading,.panel-muted{color:#64748b;line-height:1.7}.analysis-loading{display:flex;align-items:center;gap:8px;min-height:72px}.note-card{display:grid;gap:8px}.note-card p{margin:0;line-height:1.65}.note-card textarea{min-height:84px;border:1px solid #cfd9e8;border-radius:10px;padding:10px;font:inherit;resize:vertical}.note-actions{gap:7px;flex-wrap:wrap}.note-actions button{display:inline-flex;align-items:center;gap:5px;min-height:30px;border:1px solid #d7e2f1;border-radius:8px;padding:0 9px;color:#2457d6;background:#fff;font-weight:800}.note-actions .danger-text{color:#b91c1c;border-color:#fecaca;background:#fff5f5}.products,.actions{margin-top:20px}.products h3,.actions h3{margin:0 0 10px;font-size:15px}.product{display:flex;align-items:center;gap:10px;padding:10px 0;border-bottom:1px solid #edf0f5}.product .order-product-media{width:52px;flex:0 0 52px;border-radius:10px}.product strong,.product span{display:block}.product span{color:#6e7b8c;font-size:13px;margin-top:2px}.swatch{width:44px;height:44px;border-radius:8px;flex:0 0 44px}.swatch.oud{background:linear-gradient(135deg,#113f67,#12a87f)}.swatch.incense{background:linear-gradient(135deg,#596271,#d6b568)}.actions{display:grid;gap:8px}.actions button{display:flex;align-items:center;gap:8px;border:1px solid #d4dce8;border-radius:8px;background:#fff;padding:11px 12px;color:#253349;text-align:right}.actions button:hover{background:#f5f8fc}.staff-page{flex:1;min-width:0;display:flex;flex-direction:column;background:#eef1f5}.staff-hero{display:flex;align-items:center;justify-content:space-between;gap:18px;padding:22px 26px;background:#fff;border-bottom:1px solid #dfe5ee}.staff-hero span{color:#2457d6;font-weight:800}.staff-hero h1{margin:0;font-size:34px;line-height:1.1}.staff-hero p{margin:0;color:#637083;max-width:680px}.inbox-switcher{display:flex;align-items:center;justify-content:flex-end;gap:10px;flex-wrap:wrap;max-width:min(980px,100%)}.inbox-switcher button{position:relative;display:inline-flex;align-items:center;gap:9px;min-height:52px;border:1px solid #d5e2ef;border-radius:8px;padding:7px 12px;color:#263f59;background:linear-gradient(180deg,#fff,#f7fbff);font-weight:900;cursor:pointer;min-width:132px;box-shadow:0 8px 22px #1e3d6012}.inbox-switcher button:hover{border-color:#93b5e8;color:#153f9c;background:#f0f6ff}.inbox-switcher button.selected{border-color:#2457d6;color:#fff;background:linear-gradient(135deg,#2457d6,#17315e);box-shadow:0 8px 18px #2457d62e}.inbox-switch-text{display:grid;gap:2px;text-align:right;line-height:1.2}.inbox-switch-text strong{font-size:13px}.inbox-switch-text small{color:#718299;font-size:11px;font-weight:800}.inbox-switcher button.selected .inbox-switch-text small{color:#ffffffc7}.inbox-switcher button.selected .inbox-switch-text strong,.inbox-switcher button.selected svg{color:#fff}.inbox-switch-unread{position:absolute;top:-8px;left:-7px;display:inline-grid;place-items:center;min-width:24px;height:24px;padding:0 7px;border:2px solid #fff;border-radius:999px;background:#ef4444;color:#fff;box-shadow:0 10px 20px #ef444457;font-size:11px;line-height:1;font-weight:1000;direction:ltr}.inbox-switcher button.selected .inbox-switch-unread{border-color:#dbeafe;background:#f43f5e;color:#fff}.primary-action,.secondary-action{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:42px;border-radius:8px;padding:0 14px;font-weight:800;border:0}.primary-action{color:#fff;background:#17315e}.secondary-action{color:#17315e;background:#eef3ff;border:1px solid #cbd9ff}.primary-action:disabled,.secondary-action:disabled,.row-actions button:disabled{opacity:.5;cursor:default}.staff-metrics{display:grid;grid-template-columns:repeat(4,minmax(150px,1fr));gap:12px;padding:16px 20px}.staff-metrics div{min-height:88px;border:1px solid #dfe5ee;border-radius:8px;background:#fff;padding:14px}.staff-metrics span{display:block;color:#637083}.staff-metrics strong{display:block;margin-top:8px;font-size:30px;line-height:1}.staff-workspace{display:grid;grid-template-columns:1fr;gap:16px;min-height:0;flex:1;padding:0 20px 20px}.staff-directory,.staff-editor{min-height:0;border:1px solid #dfe5ee;border-radius:8px;background:#fff}.staff-directory{overflow:hidden;display:flex;flex-direction:column}.staff-toolbar{display:grid;grid-template-columns:1fr 160px;gap:10px;padding:14px;border-bottom:1px solid #e4e9f1}.staff-toolbar select,.staff-editor select,.staff-editor input{min-width:0;height:42px;border:1px solid #cfd8e6;border-radius:8px;background:#fff;padding:0 10px;outline:0}.staff-table{overflow:auto}.staff-table-head,.staff-row{display:grid;grid-template-columns:minmax(210px,1.2fr) 150px 100px 120px 128px;align-items:center;gap:10px;padding:12px 14px}.staff-table-head{color:#637083;background:#f8fafc;font-size:13px;font-weight:800}.staff-row{border-top:1px solid #edf0f5}.staff-row.selected{background:#eef5ff}.staff-person{display:flex;align-items:center;gap:10px;border:0;background:transparent;padding:0;min-width:0;text-align:right}.staff-person strong,.staff-person span{display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.staff-person span{color:#637083;font-size:13px}.status-pill{display:inline-flex;justify-content:center;border-radius:999px;padding:5px 9px;font-size:12px;font-weight:800}.status-pill.active{color:#08724e;background:#dff6ec}.status-pill.suspended{color:#9f3419;background:#ffe4d6}.row-actions{display:flex;gap:6px}.row-actions .ai-staff-action{color:#174ab6;border-color:#b8cdf3;background:linear-gradient(135deg,#f5f9ff,#e8f0ff)}.row-actions button,.editor-title button{display:grid;place-items:center;width:34px;height:34px;border:1px solid #d4dce8;border-radius:8px;background:#fff;color:#253349}.staff-analysis-modal{position:relative;width:min(1120px,calc(100vw - 28px));max-height:min(88vh,900px);overflow:auto;border:1px solid rgba(203,213,225,.9);border-radius:18px;background:#fff;box-shadow:0 28px 80px #0f172a3d;padding:24px;direction:rtl}.staff-analysis-modal:before{content:"";position:absolute;inset:0 0 auto;height:6px;background:linear-gradient(90deg,#2563eb,#10b981,#f59e0b)}.staff-analysis-orbit{display:grid;place-items:center;width:56px;height:56px;border-radius:18px;color:#174ab6;background:#eef5ff;box-shadow:0 0 0 8px #2563eb14;animation:staffPulse 1.8s ease-in-out infinite}@keyframes staffPulse{0%,to{transform:scale(1);box-shadow:0 0 0 8px #2563eb14}50%{transform:scale(1.04);box-shadow:0 0 0 14px #10b98114}}.staff-analysis-title{margin-top:14px}.staff-analysis-title span,.ai-source-chip{display:inline-flex;width:fit-content;border-radius:999px;padding:5px 10px;color:#047857;background:#ecfdf5;font-size:12px;font-weight:900}.ai-source-chip.muted{color:#6b7280;background:#f1f5f9}.staff-analysis-title h2{margin:10px 0 7px;font-size:28px;color:#0f172a}.staff-analysis-title p{margin:0;color:#64748b;line-height:1.8}.analysis-loading{min-height:260px;display:grid;place-items:center;gap:10px;color:#174ab6;text-align:center}.analysis-loading svg{animation:spin 1s linear infinite}.analysis-loading span{color:#64748b}.staff-analysis-content{display:grid;gap:16px;margin-top:18px}.staff-analysis-score{display:grid;grid-template-columns:128px 1fr;gap:18px;align-items:center;padding:16px;border:1px solid #dbe7f7;border-radius:16px;background:linear-gradient(135deg,#f8fbff,#fff)}.performance-ring{--score: 0%;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:2px;width:112px;height:112px;border-radius:50%;background:conic-gradient(#10b981 var(--score),#e5edf8 0);position:relative}.performance-ring:before{content:"";position:absolute;inset:10px;border-radius:50%;background:#fff}.performance-ring strong,.performance-ring span{position:relative;z-index:1}.performance-ring strong{font-size:30px;color:#0f172a}.performance-ring span{color:#64748b;font-size:12px;font-weight:900}.staff-analysis-score p{margin:10px 0 0;color:#1f2a3d;line-height:1.8;font-weight:700}.standalone-analysis-page{min-height:var(--app-zoomed-viewport-height);padding:18px;gap:14px;background:radial-gradient(circle at top left,rgba(36,87,214,.1),transparent 28%),linear-gradient(180deg,#f8fbff,#eef1f5)}.analysis-hero-card{position:relative;overflow:hidden;display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:18px;padding:24px;border:1px solid #dbe7f7;border-radius:22px;background:radial-gradient(circle at 12% 10%,rgba(125,211,252,.22),transparent 28%),linear-gradient(135deg,#0f1d31,#1d4ed8 54%,#0f766e);color:#fff;box-shadow:0 24px 60px #0f172a29;animation:analysisCardIn .42s ease both}.analysis-hero-card:after{content:"";position:absolute;inset-inline-end:-60px;top:-70px;width:220px;height:220px;border-radius:50%;background:#ffffff1f;animation:analysisFloat 5s ease-in-out infinite}.analysis-hero-card:before{content:"";position:absolute;inset:0;background:linear-gradient(120deg,transparent 8%,rgba(255,255,255,.15),transparent 34%);transform:translate(110%);animation:analysisGlowSweep 4.8s ease-in-out infinite}.analysis-hero-orbit{position:relative;z-index:1;width:64px;height:64px;display:grid;place-items:center;border-radius:18px;background:#ffffff24;box-shadow:inset 0 0 0 1px #ffffff38;animation:analysisFloat 2.6s ease-in-out infinite}.analysis-hero-card h2,.analysis-hero-card p{position:relative;z-index:1;margin:0}.analysis-hero-card span{position:relative;z-index:1;display:block;color:#bfdbfe;font-weight:900}.analysis-hero-card h2{margin:6px 0;font-size:30px}.analysis-hero-card p{color:#e2e8f0}.analysis-hero-meta{position:relative;z-index:1;display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px;max-width:430px}.analysis-chip{display:inline-flex;align-items:center;min-height:34px;padding:7px 11px;border:1px solid rgba(255,255,255,.24);border-radius:999px;background:#ffffff21;color:#e0f2fe;font-size:12px;font-weight:950;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.analysis-chip.hot{border-color:#fecacaa6;background:#ef44443d;color:#fff7ed;box-shadow:0 0 0 4px #ef44441a}.analysis-chip.ai{border-color:#bbf7d085;color:#dcfce7}.analysis-chip.loading{animation:analysisPulse 1.2s ease-in-out infinite}@keyframes analysisFloat{0%,to{transform:translateY(0)}50%{transform:translateY(-5px)}}@keyframes analysisPulse{0%,to{opacity:.72}50%{opacity:1}}@keyframes analysisCardIn{0%{opacity:0;transform:translateY(10px)}to{opacity:1;transform:translateY(0)}}@keyframes analysisGlowSweep{0%,55%{transform:translate(110%)}76%,to{transform:translate(-110%)}}.analysis-loading.full{min-height:280px;display:grid;place-items:center;align-content:center;gap:10px;border:1px solid #dbe7f7;border-radius:18px;background:#fff;color:#2457d6}.customer-analysis-grid{display:grid;grid-template-columns:minmax(290px,400px) minmax(0,1fr);gap:14px;align-items:stretch}.analysis-kpi-stack,.analysis-narrative,.analysis-section-card,.commission-panel{border:1px solid #dbe7f7;border-radius:18px;background:#ffffffeb;box-shadow:0 18px 44px #0f172a14;animation:analysisCardIn .36s ease both}.analysis-kpi-stack{display:grid;gap:10px;padding:14px;align-content:start}.analysis-kpi-stack span{position:relative;overflow:hidden;display:grid;gap:4px;padding:14px;border:1px solid #e5edf8;border-radius:14px;background:linear-gradient(135deg,#f8fbff,#fff)}.analysis-kpi-stack span:before{content:"";position:absolute;inset-inline-start:0;top:0;bottom:0;width:5px;background:#2563eb}.analysis-kpi-stack .sentiment:before{background:#14b8a6}.analysis-kpi-stack .priority:before{background:#f59e0b}.analysis-kpi-stack .confidence:before{background:#8b5cf6}.analysis-kpi-stack small,.commission-grid small{color:#64748b;font-weight:900}.analysis-kpi-stack strong,.commission-grid strong{color:#102033;font-size:18px}.analysis-kpi-stack em{justify-self:end;margin-top:-24px;color:#2563eb;font-style:normal;font-weight:950}.confidence-meter{height:8px;overflow:hidden;border-radius:999px;background:#e5edf8}.confidence-meter b{display:block;height:100%;border-radius:inherit;background:linear-gradient(90deg,#2563eb,#14b8a6);transition:width .6s ease}.analysis-narrative{padding:18px}.analysis-memory-board{min-height:260px}.analysis-card-heading{display:flex;align-items:center;justify-content:space-between;gap:10px;margin-bottom:12px}.analysis-card-heading strong{color:#102033;font-size:16px}.analysis-card-heading span{min-height:28px;display:inline-flex;align-items:center;padding:5px 10px;border-radius:999px;background:#eff6ff;color:#2457d6;font-size:12px;font-weight:950}.analysis-narrative h3{margin:0 0 10px;color:#102033}.analysis-narrative p{margin:0 0 14px;color:#334155;line-height:1.9}.analysis-memory-list{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;margin:14px 0}.analysis-memory-list span{position:relative;min-height:44px;padding:10px 13px;padding-inline-start:28px;border:1px solid #dbeafe;border-radius:14px;background:linear-gradient(135deg,#f8fbff,#fff);color:#1e293b;line-height:1.6;font-weight:800}.analysis-memory-list span:before{content:"";position:absolute;inset-inline-start:11px;top:17px;width:8px;height:8px;border-radius:50%;background:#2563eb;box-shadow:0 0 0 4px #2563eb1a}.analysis-section-card{min-height:160px;padding:16px}.analysis-section-card .analysis-list{margin:0}.analysis-last-message{background:radial-gradient(circle at top right,rgba(20,184,166,.12),transparent 38%),#fffffff0}.analysis-last-message p{margin:0;color:#1f2937;line-height:1.9;font-weight:850}.analysis-media-preview{display:grid;gap:10px}.analysis-media-preview .message-media,.analysis-media-preview .message-audio,.analysis-media-preview .message-video{width:min(100%,460px);margin-bottom:0}.analysis-media-preview .message-media img{max-height:460px;object-fit:contain;background:#0f172a}.analysis-signals-card{background:radial-gradient(circle at top left,rgba(245,158,11,.12),transparent 36%),#fffffff0}.analysis-signal-grid{display:grid;gap:9px}.analysis-signal-grid span{padding:10px 12px;border:1px solid #fde68a;border-radius:13px;background:#fffbeb;color:#78350f;font-weight:850;line-height:1.6}.staff-analysis-content.standalone{display:grid;gap:14px;width:100%;max-width:none}.commission-panel{display:grid;gap:12px;padding:16px;background:linear-gradient(135deg,#fff7ed,#fff)}.commission-panel>div:first-child{display:flex;align-items:center;gap:10px;color:#102033}.commission-panel p{margin:0;color:#334155;line-height:1.8}.commission-panel>small{color:#92400e;font-weight:800;line-height:1.7}.commission-grid{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px}.commission-grid span,.commission-grid button{display:grid;gap:3px;padding:12px;border:1px solid #fed7aa;border-radius:14px;background:#ffffffbf;text-align:inherit;cursor:pointer}.commission-grid button{color:inherit;transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease}.commission-grid button:hover{transform:translateY(-2px);border-color:#fb923c;box-shadow:0 14px 30px #f9731629}.commission-icon{width:34px;height:34px;display:grid;place-items:center;border-radius:12px;background:#f97316;color:#fff;font-weight:900}.staff-deals-board{display:grid;gap:18px}.staff-deals-summary{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}.staff-deals-summary span{display:grid;gap:5px;padding:16px;border:1px solid rgba(37,99,235,.14);border-radius:18px;background:radial-gradient(circle at top right,rgba(37,99,235,.12),transparent 38%),#fff;box-shadow:0 16px 40px #0f172a12}.staff-deals-summary small,.staff-deal-meta span{color:#64748b;font-weight:800}.staff-deals-summary strong{color:#0f172a;font-size:1.7rem}.staff-deals-list{display:grid;gap:12px}.staff-deal-card{display:grid;gap:12px;padding:18px;border:1px solid rgba(148,163,184,.2);border-radius:20px;background:#ffffffeb;box-shadow:0 18px 44px #0f172a14;animation:fadeUp .34s ease both}.staff-deal-card>div:first-child{display:grid;gap:4px}.staff-deal-card strong{color:#0f172a;font-size:1.05rem}.staff-deal-card small,.staff-deal-card p{color:#64748b;line-height:1.7}.staff-deal-card p{margin:0;color:#334155}.staff-deal-meta{display:flex;flex-wrap:wrap;gap:8px}.staff-deal-meta span{padding:7px 10px;border-radius:999px;background:#f8fafc}.deal-chip{width:fit-content;padding:6px 10px;border-radius:999px;font-weight:900;font-size:.78rem}.deal-chip.owned{color:#075985;background:#e0f2fe}.deal-chip.rescued{color:#7c2d12;background:#ffedd5}.staff-deal-card button{width:fit-content;display:inline-flex;align-items:center;gap:8px;padding:10px 14px;border:0;border-radius:13px;background:linear-gradient(135deg,#2563eb,#1d4ed8);color:#fff;font-weight:900;box-shadow:0 14px 30px #2563eb38}.no-access-page{min-height:100vh;display:grid;place-items:center;padding:32px}.no-access-card{width:min(560px,100%);display:grid;justify-items:center;gap:14px;text-align:center;padding:38px;border:1px solid rgba(148,163,184,.28);border-radius:22px;background:radial-gradient(circle at top,rgba(37,99,235,.12),transparent 38%),#fff;box-shadow:0 24px 70px #0f172a1f}.no-access-card svg{color:#2563eb}.no-access-card h1{margin:0;color:#0f172a;font-size:1.45rem}.no-access-card p{margin:0;color:var(--muted);line-height:1.9;font-weight:800}.staff-analysis-kpis{display:grid;grid-template-columns:repeat(6,minmax(120px,1fr));gap:10px}.staff-analysis-kpis div{padding:13px;border:1px solid #e1e8f2;border-radius:14px;background:#fff}.staff-analysis-kpis span{display:block;color:#64748b;font-size:12px;font-weight:800}.staff-analysis-kpis strong{display:block;margin-top:7px;color:#0f172a;font-size:22px}.staff-activity-panel{display:grid;gap:14px;padding:16px;border:1px solid #dbeafe;border-radius:18px;background:radial-gradient(circle at 10% 0%,rgba(37,99,235,.12),transparent 34%),linear-gradient(135deg,#f8fbff,#fff);box-shadow:0 18px 46px #2563eb14}.staff-activity-head{display:flex;align-items:flex-start;justify-content:space-between;gap:14px}.staff-activity-head div{display:grid;gap:4px}.staff-activity-head span,.staff-activity-head small{color:#64748b;font-size:12px;font-weight:850}.staff-activity-head strong{color:#0f172a;font-size:24px;line-height:1.2}.staff-activity-stats{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:10px}.staff-activity-stats>span{display:grid;grid-template-columns:auto 1fr;align-items:center;gap:4px 8px;padding:13px;border:1px solid #e2e8f0;border-radius:15px;background:#ffffffdb}.staff-activity-stats svg{grid-row:span 2;color:#2563eb}.staff-activity-stats .active svg{color:#059669}.staff-activity-stats .idle svg{color:#d97706}.staff-activity-stats small{color:#64748b;font-weight:850}.staff-activity-stats strong{color:#0f172a;font-size:20px}.staff-activity-columns{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.staff-activity-columns article,.staff-activity-timeline{display:grid;gap:9px;padding:13px;border:1px solid #e2e8f0;border-radius:16px;background:#fff}.staff-activity-columns h3,.staff-activity-timeline h3{margin:0;color:#102033;font-size:15px}.activity-rank-row{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:9px 10px;border-radius:12px;background:#f8fafc}.activity-rank-row span{color:#334155;font-weight:850}.activity-rank-row strong{color:#1d4ed8;font-weight:1000}.staff-activity-timeline article{display:grid;gap:6px;padding:11px 12px;border-radius:14px;border-inline-start:4px solid #2563eb;background:#f8fbff;animation:analysisCardIn .36s ease both}.staff-activity-timeline article.idle{border-inline-start-color:#f59e0b;background:#fffbeb}.staff-activity-timeline article>div{display:flex;align-items:center;justify-content:space-between;gap:10px}.staff-activity-timeline strong{color:#0f172a}.staff-activity-timeline span,.staff-activity-timeline p{margin:0;color:#64748b;font-size:12px;font-weight:800;line-height:1.6}.staff-analysis-lists{display:grid;grid-template-columns:repeat(3,1fr);gap:12px}.staff-analysis-lists>div,.time-assessment,.reply-review-list{border:1px solid #e1e8f2;border-radius:16px;background:#fff;padding:14px}.staff-analysis-lists h3,.reply-review-list h3{margin:0 0 10px;color:#0f172a}.staff-analysis-lists p{margin:8px 0;padding:9px 10px;border-radius:10px;background:#f8fafc;color:#334155;line-height:1.6}.time-assessment{display:flex;align-items:center;gap:10px;color:#174ab6;font-weight:900;background:#f5f9ff}.reply-review-list{display:grid;gap:10px}.reply-review-card{display:grid;grid-template-columns:1fr 1fr minmax(190px,.7fr);gap:10px;padding:12px;border:1px solid #e6edf7;border-radius:14px;background:#fbfdff}.reply-review-text{appearance:none;border:1px solid #dbe7f7;border-radius:12px;background:#fff;padding:10px;text-align:start;cursor:pointer;transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease}.reply-review-text:hover:not(:disabled){transform:translateY(-1px);border-color:#8fb5ff;box-shadow:0 12px 28px #2563eb1f}.reply-review-text:disabled{cursor:default}.reply-review-card strong{color:#174ab6}.reply-review-card p{margin:6px 0 0;color:#334155;line-height:1.65;white-space:pre-wrap}.reply-review-verdict span{display:inline-flex;border-radius:999px;padding:5px 9px;color:#8a5b0a;background:#fff8e5;font-weight:900}.reply-review-verdict small{display:block;margin-top:8px;color:#047857;line-height:1.6}.staff-editor{display:flex;flex-direction:column;gap:13px;padding:16px;overflow:auto}.staff-editor-modal{width:min(1120px,calc(100vw - 36px));max-height:calc(100vh - 44px);padding:0;border-radius:14px;box-shadow:0 30px 90px #0f172a47;animation:modalRise .24s cubic-bezier(.2,.8,.2,1)}.staff-editor-modal .editor-title{position:sticky;top:0;z-index:2;padding:18px 20px;background:linear-gradient(180deg,#fff,#f8fbff)}.staff-editor-form-grid{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px;padding:18px 20px 0}.staff-editor-form-grid .wide{grid-column:1 / -1}.staff-editor-permissions{display:grid;grid-template-columns:minmax(300px,.85fr) minmax(560px,1.15fr);gap:14px;padding:18px 20px 0}.staff-editor-modal .staff-message{margin:0 20px}.staff-editor-modal .editor-actions{position:sticky;bottom:0;margin:4px 0 0;padding:14px 20px 18px;border-top:1px solid #e4e9f1;background:#fffffff5;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px)}.editor-title{display:flex;justify-content:space-between;align-items:flex-start;gap:12px;padding-bottom:8px;border-bottom:1px solid #edf0f5}.editor-title strong,.editor-title span,.staff-editor label{display:block}.editor-title strong{font-size:19px}.editor-title span{color:#637083;margin-top:2px}.staff-editor label{color:#2f3e52;font-weight:800}.staff-editor label>input,.staff-editor label>select{width:100%;margin-top:7px}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:10px}.permission-block{position:relative;overflow:hidden;border:1px solid #cdd9ea;border-radius:8px;padding:0;background:#fff;box-shadow:0 12px 30px #17315e14}.permission-block>div:first-child{display:flex;align-items:center;justify-content:space-between;gap:10px;margin:0;padding:14px;background:linear-gradient(135deg,#2457d61a,#12a87f1a),#f8fbff;border-bottom:1px solid #dce5f2}.permission-block strong,.permission-block span{display:block}.permission-block span{color:#637083;font-size:13px}.permission-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:12px;max-height:360px;overflow:auto}.permission-item{position:relative;display:flex!important;align-items:center;gap:10px;min-height:52px;border:1px solid #e2e8f1;border-radius:8px;padding:10px;background:#fff;font-weight:700!important;cursor:pointer;transition:border-color .16s ease,background .16s ease,box-shadow .16s ease,transform .16s ease}.permission-item input{appearance:none;display:grid;place-items:center;width:19px;height:19px;flex:0 0 19px;border:2px solid #9aa9bc;border-radius:6px;background:#fff;margin:0}.permission-item input:before{content:"";width:9px;height:9px;border-radius:3px;transform:scale(0);background:#2457d6;transition:transform .14s ease}.permission-item input:checked{border-color:#2457d6;background:#eef3ff}.permission-item input:checked:before{transform:scale(1)}.permission-item span{color:#253349;font-size:13px;line-height:1.45}.permission-item:has(input:checked){border-color:#9db8ff;background:#f3f7ff;box-shadow:inset 0 0 0 1px #2457d61f}.permission-item:hover{border-color:#b8c7dc;transform:translateY(-1px)}.inbox-access-block{border-color:#bfd7e9;background:radial-gradient(circle at top right,rgba(36,87,214,.08),transparent 32%),#fff}.permission-tools{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;padding:12px 14px 0;background:transparent}.permission-tools button{min-height:38px;border:1px solid #c9d8ea;border-radius:8px;padding:8px 12px;background:linear-gradient(180deg,#fff,#f3f7fc);color:#17315e;font-weight:900;cursor:pointer;box-shadow:0 8px 18px #17315e0f;transition:border-color .16s ease,color .16s ease,box-shadow .16s ease,transform .16s ease}.permission-tools button:hover{border-color:#8fb0e7;color:#2457d6;box-shadow:0 10px 22px #2457d61f;transform:translateY(-1px)}.staff-inbox-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px;padding:14px}.staff-inbox-card{position:relative;display:grid!important;grid-template-columns:28px minmax(0,1fr);align-items:center;gap:11px;min-height:74px;border:1px solid #d9e4ef;border-radius:8px;padding:12px 13px;background:linear-gradient(180deg,#fffffff5,#f8fbfff5);cursor:pointer;box-shadow:0 10px 24px #0f233e0f;transition:border-color .16s ease,background .16s ease,box-shadow .16s ease,transform .16s ease}.staff-inbox-card:after{content:"غير مفعل";position:absolute;top:10px;left:10px;border:1px solid #e2e8f0;border-radius:999px;padding:3px 8px;color:#64748b;background:#f8fafc;font-size:11px;font-weight:900}.staff-inbox-card input{appearance:none;display:grid;place-items:center;width:24px;height:24px;border:2px solid #9eb0c5;border-radius:7px;margin:0;background:#fff;box-shadow:inset 0 0 0 3px #fff,0 2px 8px #0f172a14;transition:border-color .16s ease,background .16s ease,box-shadow .16s ease}.staff-inbox-card input:before{content:"";width:6px;height:11px;border:solid #fff;border-width:0 2px 2px 0;transform:rotate(45deg) scale(0);transform-origin:center;transition:transform .14s ease}.staff-inbox-card input:checked{border-color:#0f8f72;background:linear-gradient(135deg,#0f8f72,#12a87f);box-shadow:0 6px 14px #0f8f7240}.staff-inbox-card input:checked:before{transform:rotate(45deg) scale(1)}.staff-inbox-card span{display:grid;gap:5px;min-width:0;padding-left:58px}.staff-inbox-card strong{color:#182338;font-size:14px;line-height:1.25;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.staff-editor-modal .staff-inbox-grid{grid-template-columns:repeat(2,minmax(260px,1fr))}.staff-editor-modal .staff-inbox-card{min-height:82px}.staff-editor-modal .staff-inbox-card strong{white-space:normal;overflow:visible;text-overflow:clip}.staff-inbox-card small{width:fit-content;max-width:100%;color:#315071;background:#eaf1ff;border:1px solid #d4e2ff;border-radius:999px;padding:3px 8px;font-size:12px;font-weight:900;direction:ltr;text-align:left;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.staff-inbox-card.selected{border-color:#56bda8;background:linear-gradient(180deg,#f1fbf8fa,#fffffffa);box-shadow:inset 0 0 0 1px #0f8f722e,0 14px 28px #0f8f721a}.staff-inbox-card.selected:after{content:"مفعل";border-color:#99e6d6;color:#047857;background:#ecfdf5}.staff-inbox-card:hover{border-color:#8fb0e7;transform:translateY(-1px);box-shadow:0 16px 30px #2457d61a}.staff-message{border:1px solid #cbd9ff;border-radius:8px;padding:10px 12px;color:#17315e;background:#eef3ff}.editor-actions{display:flex;justify-content:flex-end;gap:8px;margin-top:auto;padding-top:8px}.settings-page{flex:1;min-width:0;background:#eef1f5;overflow:auto}.settings-hero{display:flex;align-items:flex-end;justify-content:space-between;gap:18px;padding:24px 26px 18px;background:#fff;border-bottom:1px solid #dfe5ee}.settings-hero span{color:#0f7b59;font-weight:800}.settings-hero h1{margin:6px 0;font-size:34px;line-height:1.1}.settings-hero p{max-width:760px;margin:0;color:#637083}.webhook-board{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;padding:16px 20px}.webhook-item{display:flex;align-items:center;justify-content:space-between;gap:12px;min-width:0;border:1px solid #d9e2ef;border-radius:8px;background:#fff;padding:12px}.webhook-item strong,.webhook-item span{display:block}.webhook-item strong{color:#253349;margin-bottom:4px}.webhook-item span{color:#637083;direction:ltr;text-align:left;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;max-width:100%}.webhook-item button{display:grid;place-items:center;width:36px;height:36px;flex:0 0 36px;border:1px solid #cbd9ff;border-radius:8px;color:#2457d6;background:#eef3ff}.commerce-status-grid{display:grid;grid-template-columns:repeat(3,minmax(220px,1fr));gap:12px;padding:0 20px 16px}.dashboard-inbox-selector-panel{margin:0 20px 16px;border:1px solid #cfe0f4;border-radius:16px;background:linear-gradient(135deg,#eff6ffe6,#fffffffa 52%,#f0fdf4c7);box-shadow:0 22px 58px #0f172a14;overflow:hidden}.dashboard-inbox-selector-head{display:flex;align-items:center;justify-content:space-between;gap:16px;padding:18px;border-bottom:1px solid rgba(207,224,244,.9)}.dashboard-inbox-selector-head h2{margin:8px 0 5px;color:#0f1f33;font-size:23px}.dashboard-inbox-selector-head p{margin:0;max-width:760px;color:#60738c;line-height:1.75}.dashboard-inbox-selector-actions{display:inline-flex;align-items:center;gap:8px;flex-wrap:wrap}.dashboard-inbox-selector-actions button{min-height:38px;border:1px solid #c7d7ee;border-radius:10px;padding:0 12px;color:#17315e;background:#fff;font-weight:900}.dashboard-inbox-selector-actions button.selected{border-color:#2457d6;color:#fff;background:linear-gradient(135deg,#2457d6,#163f9c);box-shadow:0 12px 26px #2457d63d}.dashboard-inbox-selector-grid{display:grid;grid-template-columns:repeat(5,minmax(170px,1fr));gap:12px;padding:14px}.dashboard-inbox-card{position:relative;display:grid;grid-template-columns:40px minmax(0,1fr) auto;align-items:center;gap:10px;min-height:86px;border:1px solid #d9e6f5;border-radius:14px;padding:12px;color:#102033;background:#ffffffdb;text-align:right;cursor:pointer;box-shadow:0 12px 30px #0f172a0a;transition:transform .16s ease,border-color .16s ease,box-shadow .16s ease}.dashboard-inbox-card:hover{transform:translateY(-2px);border-color:#9db8ff;box-shadow:0 18px 38px #2457d61f}.dashboard-inbox-card.selected{border-color:#2457d6;background:linear-gradient(135deg,#f5f8ff,#fff);box-shadow:0 18px 42px #2457d62b}.dashboard-inbox-card-icon{display:grid;place-items:center;width:40px;height:40px;border-radius:12px;color:#0f7b59;background:#dff6ec}.dashboard-inbox-card strong,.dashboard-inbox-card small{display:block;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.dashboard-inbox-card strong{color:#102033;font-size:15px}.dashboard-inbox-card small{margin-top:4px;direction:ltr;text-align:right;color:#64748b;font-size:12px}.dashboard-inbox-card em{border-radius:999px;padding:4px 8px;color:#1d4ed8;background:#eaf1ff;font-size:11px;font-style:normal;font-weight:900}.dashboard-inbox-card>svg{position:absolute;inset-block-start:10px;inset-inline-start:10px;color:#94a3b8;opacity:.35}.dashboard-inbox-card.selected>svg{color:#16a34a;opacity:1}.whatsapp-inbox-test-panel{margin:0 20px 16px;border:1px solid #d6e1f0;border-radius:14px;background:#fff;box-shadow:0 18px 46px #0f172a12;overflow:hidden}.whatsapp-inbox-test-head{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:17px 18px;border-bottom:1px solid #e4ebf5;background:#f8fbff}.whatsapp-inbox-test-head h2{margin:8px 0 5px;color:#102033;font-size:23px}.whatsapp-inbox-test-head p{margin:0;color:#64748b;line-height:1.7}.whatsapp-inbox-test-grid{display:grid;grid-template-columns:repeat(5,minmax(180px,1fr));gap:12px;padding:14px}.whatsapp-inbox-test-card{display:grid;gap:11px;min-width:0;border:1px solid #dce5f1;border-radius:12px;padding:12px;background:#fbfdff}.whatsapp-inbox-test-card.ok{border-color:#90dcb4;background:#f5fff9}.whatsapp-inbox-test-card.failed{border-color:#fecaca;background:#fff7f7}.inbox-test-main{display:flex;align-items:center;gap:10px;min-width:0}.inbox-test-icon{display:grid;place-items:center;width:38px;height:38px;flex:0 0 38px;border-radius:10px;color:#0f7b59;background:#dff6ec}.inbox-test-main strong,.inbox-test-main span,.whatsapp-inbox-test-card small{display:block}.inbox-test-main strong{color:#102033;font-size:16px}.inbox-test-main span,.whatsapp-inbox-test-card small{color:#64748b;direction:ltr;text-align:left}.inbox-label-editor{display:grid;gap:6px}.inbox-label-editor span{color:#64748b;font-size:12px;font-weight:900}.inbox-label-editor input{width:100%;border:1px solid #cfdceb;border-radius:8px;padding:9px 10px;color:#102033;background:#fff;font-weight:900}.inbox-label-editor input:focus{border-color:#2457d6;outline:none;box-shadow:0 0 0 3px #2457d61c}.inbox-phone-line{direction:ltr;text-align:left;color:#17315e;background:#eaf1ff;border-radius:8px;padding:7px 9px;font-size:13px;font-weight:900}.inbox-meta-identifiers{display:grid;gap:6px;direction:ltr;text-align:left}.inbox-meta-identifiers span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap;border:1px solid #d8e4ff;border-radius:8px;padding:7px 9px;color:#1d4ed8;background:#f4f8ff;font-size:11px;font-weight:900}.inbox-bot-control{display:grid;gap:9px;border:1px solid #d7e3f1;border-radius:12px;padding:10px;background:#fff}.inbox-bot-control>div{display:flex;align-items:flex-start;gap:9px}.inbox-bot-control svg{flex:0 0 auto;margin-top:2px}.inbox-bot-control strong,.inbox-bot-control small{display:block;text-align:right;direction:rtl}.inbox-bot-control strong{color:#102033;font-size:13px;font-weight:950}.inbox-bot-control small{margin-top:3px;color:#64748b;line-height:1.65;font-size:11px;font-weight:800}.inbox-bot-control.enabled{border-color:#b8e7cd;background:linear-gradient(135deg,#f2fff8,#fff)}.inbox-bot-control.enabled svg{color:#059669}.inbox-bot-control.disabled{border-color:#fecaca;background:linear-gradient(135deg,#fff5f5,#fff)}.inbox-bot-control.disabled svg{color:#dc2626}.inbox-bot-control.enabled button{color:#b91c1c;border-color:#fecaca;background:#fff5f5}.inbox-bot-control.disabled button{color:#fff;border-color:transparent;background:linear-gradient(135deg,#2457d6,#0f9f75)}.inbox-test-url{min-width:0;direction:ltr;text-align:left;color:#476078;background:#eef4fb;border-radius:8px;padding:8px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis;font-size:12px}.inbox-test-steps{display:grid;grid-template-columns:1fr;gap:6px}.inbox-test-steps span{border:1px solid #dbe5f0;border-radius:8px;padding:6px 8px;color:#64748b;background:#fff;font-size:12px;font-weight:900}.inbox-test-steps .step-ok{border-color:#9de2c0;color:#047857;background:#ecfdf5}.inbox-test-steps .step-failed{border-color:#fecaca;color:#b91c1c;background:#fff1f2}.whatsapp-inbox-test-card button{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:38px;border:1px solid #cbd9ff;border-radius:10px;color:#17315e;background:#eef3ff;font-weight:900}.whatsapp-inbox-test-card button:disabled{opacity:.65;cursor:wait}.commerce-status-card{display:grid;gap:12px;border:1px solid #d9e2ef;border-radius:12px;padding:13px;background:#fff;box-shadow:0 14px 34px #0f172a0d}.commerce-status-card strong,.commerce-status-card small{display:block}.commerce-status-card small{margin-top:7px;color:#64748b;line-height:1.5}.commerce-status-actions{display:grid;grid-template-columns:1fr 1fr;gap:8px}.commerce-status-actions button{min-height:36px;border:1px solid #cbd9ff;border-radius:10px;background:#eef3ff;color:#17315e;font-weight:900}.settings-message{position:relative;margin:0 20px 16px;border:2px solid #f97316;border-inline-start-width:8px;border-radius:10px;padding:14px 16px;color:#431407;background:#fffbeb;box-shadow:0 14px 34px #f9731638;font-size:16px;font-weight:900;line-height:1.6}.viewer-warning-overlay{position:fixed;inset:0;z-index:120;display:grid;place-items:center;padding:18px;background:#0f172a47;-webkit-backdrop-filter:blur(4px);backdrop-filter:blur(4px);animation:viewerWarningFade .18s ease-out}.viewer-warning-card{position:relative;width:min(460px,calc(100vw - 32px));display:grid;justify-items:center;gap:14px;border:1px solid rgba(245,158,11,.34);border-radius:20px;padding:26px 24px 22px;text-align:center;background:radial-gradient(circle at 50% 0%,rgba(251,191,36,.22),transparent 42%),linear-gradient(180deg,#fff,#fff8ed);box-shadow:0 28px 80px #0f172a3d,0 0 0 8px #f59e0b1a;animation:viewerWarningPop .34s cubic-bezier(.2,.9,.2,1.2)}.viewer-warning-close{position:absolute;top:12px;inset-inline-start:12px;display:grid;place-items:center;width:32px;height:32px;border:1px solid #fed7aa;border-radius:10px;color:#9a3412;background:#fff7ed;cursor:pointer}.viewer-warning-orbit{position:relative;display:grid;place-items:center;width:72px;height:72px;border-radius:24px;color:#b45309;background:linear-gradient(135deg,#fef3c7,#ffedd5);box-shadow:inset 0 0 0 1px #f59e0b38,0 16px 30px #d977062e}.viewer-warning-orbit span{position:absolute;inset:-7px;border:1px solid rgba(245,158,11,.24);border-radius:28px;animation:warningOrbit 1.6s ease-in-out infinite}.viewer-warning-orbit span:last-child{inset:-14px;animation-delay:.22s}.viewer-warning-copy strong{display:block;color:#111827;font-size:20px;font-weight:950}.viewer-warning-copy p{margin:8px auto 0;max-width:360px;color:#6b4a15;line-height:1.8;font-weight:800}.viewer-warning-people{display:flex;justify-content:center;flex-wrap:wrap;gap:8px}.viewer-warning-people span{display:inline-flex;align-items:center;gap:5px;border:1px solid #fde68a;border-radius:999px;padding:7px 10px;color:#92400e;background:#fffbeb;font-weight:900;font-size:12px}.viewer-warning-action{border:0;border-radius:12px;padding:11px 18px;color:#fff;background:linear-gradient(135deg,#d97706,#f59e0b);box-shadow:0 12px 24px #d9770638;font-weight:950;cursor:pointer}@keyframes viewerWarningFade{0%{opacity:0}to{opacity:1}}@keyframes viewerWarningPop{0%{transform:translateY(10px) scale(.96);opacity:0}to{transform:translateY(0) scale(1);opacity:1}}@keyframes warningOrbit{0%,to{transform:scale(.96);opacity:.6}50%{transform:scale(1.06);opacity:1}}.ai-instructions-panel{margin:0 20px 18px;border:1px solid #d6e1f0;border-radius:14px;background:#fff;box-shadow:0 18px 46px #0f172a12;overflow:hidden}.ai-instructions-head{display:flex;align-items:center;justify-content:space-between;gap:14px;padding:18px;border-bottom:1px solid #e4ebf5;background:linear-gradient(135deg,#f8fbff,#eefdf6)}.ai-instructions-head h2{margin:9px 0 5px;color:#102033;font-size:24px}.ai-instructions-head p{margin:0;color:#64748b;line-height:1.7}.ai-instruction-list{display:grid;gap:12px;padding:14px}.ai-instruction-card{display:grid;grid-template-columns:minmax(220px,.8fr) minmax(0,1.4fr);gap:12px;align-items:start;border:1px solid #dce5f1;border-radius:12px;padding:12px;background:#fbfdff}.ai-instruction-card.active{border-color:#9de2c0;background:#f7fffb}.ai-instruction-toolbar{grid-column:1 / -1;display:flex;align-items:center;justify-content:space-between;gap:10px}.toggle-line{display:inline-flex;align-items:center;gap:8px;color:#17315e;font-weight:900}.toggle-line input{width:18px;height:18px;accent-color:#10b981}.ai-instruction-toolbar button{display:grid;place-items:center;width:36px;height:36px;border:1px solid #fecaca;border-radius:9px;color:#b91c1c;background:#fff1f2}.ai-instruction-card label{display:grid;gap:7px;min-width:0}.ai-instruction-card label span{color:#253349;font-weight:900}.ai-instruction-card input,.ai-instruction-card textarea{width:100%;border:1px solid #cfd8e6;border-radius:10px;background:#fff;color:#102033;outline:0;font:inherit}.ai-instruction-card input{height:44px;padding:0 12px}.ai-instruction-card textarea{min-height:120px;padding:11px 12px;resize:vertical;line-height:1.7}.ai-instruction-card input:focus,.ai-instruction-card textarea:focus{border-color:#2457d6;box-shadow:0 0 0 3px #2457d61f}.ai-empty-state{min-height:80px;display:grid;place-items:center;border:1px dashed #b8c7dc;border-radius:12px;background:#f8fbff}.settings-grid{display:grid;grid-template-columns:repeat(2,minmax(360px,1fr));gap:16px;padding:0 20px 20px}.settings-section{border:1px solid #dfe5ee;border-radius:8px;background:#fff;overflow:hidden}.settings-section-head{display:grid;grid-template-columns:42px 1fr auto;align-items:center;gap:10px;padding:14px;background:#f8fbff;border-bottom:1px solid #e2eaf5}.section-icon{display:grid;place-items:center;width:42px;height:42px;border-radius:8px;color:#0f7b59;background:#dff6ec}.settings-section-head strong,.settings-section-head span{display:block}.settings-section-head strong{font-size:17px}.settings-section-head span{color:#637083;margin-top:3px;line-height:1.5}.settings-section-head button{border:1px solid #cbd9ff;border-radius:8px;color:#17315e;background:#eef3ff;padding:9px 12px;font-weight:800}.settings-fields{display:grid;gap:12px;padding:14px}.settings-fields label{display:grid;gap:5px}.settings-fields label span{color:#253349;font-weight:800}.settings-fields label small{color:#637083}.settings-fields input,.settings-fields textarea{width:100%;border:1px solid #cfd8e6;border-radius:8px;outline:0;background:#fff;direction:ltr;text-align:left}.settings-fields input{height:42px;padding:0 11px}.settings-fields textarea{min-height:132px;resize:vertical;padding:11px;font-family:ui-monospace,SFMono-Regular,Consolas,monospace;font-size:12px;line-height:1.6}.settings-fields label.wide{grid-column:1 / -1}.settings-fields input:focus,.settings-fields textarea:focus{border-color:#2457d6;box-shadow:0 0 0 3px #2457d61f}@media(max-width:1180px){.ai-instruction-card{grid-template-columns:1fr}.workspace{grid-template-columns:310px minmax(420px,1fr)}.workspace>.customer-panel{display:none}.staff-workspace,.settings-grid,.webhook-board,.dashboard-inbox-selector-grid,.whatsapp-inbox-test-grid,.commerce-status-grid{grid-template-columns:1fr}.notes-kpi-grid,.notes-board{grid-template-columns:repeat(2,minmax(0,1fr))}.dashboard-inbox-selector-head{align-items:stretch;flex-direction:column}}@media(max-width:900px){.app-shell{display:block}.sidebar{width:100%;min-height:auto;flex-direction:row;overflow-x:auto}.brand{border:0;padding:0 0 0 12px;flex:0 0 auto}.nav{display:flex;padding:0;gap:6px}.nav-item{white-space:nowrap}.logout-button{width:auto;flex:0 0 auto;white-space:nowrap}.login-page{grid-template-columns:1fr}.login-hero{min-height:440px}.kpi-grid,.staff-metrics,.staff-analysis-kpis{grid-template-columns:repeat(2,minmax(0,1fr))}.staff-activity-stats,.staff-activity-columns,.staff-analysis-lists,.reply-review-card,.workspace{grid-template-columns:1fr}.live-layout{grid-template-columns:1fr;grid-template-rows:310px minmax(520px,1fr);overflow:hidden;flex-basis:auto;min-height:850px}.live-layout .chat-list,.live-layout .chat-window{grid-column:1}.live-layout .chat-list{grid-row:1}.live-layout .chat-window{grid-row:2}.customer-insight-panel{grid-template-columns:1fr}.chat-list{max-height:310px}}@media(max-width:560px){.kpi-grid{grid-template-columns:1fr}.staff-hero,.settings-hero{align-items:stretch;flex-direction:column}.staff-metrics,.staff-toolbar,.staff-analysis-score,.staff-analysis-kpis,.staff-activity-stats,.staff-activity-columns,.form-grid{grid-template-columns:1fr}.staff-activity-head,.staff-activity-timeline article>div{display:grid}.staff-table-head{display:none}.staff-row{grid-template-columns:1fr;align-items:start}.chat-header{align-items:stretch;flex-direction:column}.danger-button{justify-content:center}}.inbox-segments{grid-template-columns:repeat(4,minmax(0,1fr));gap:8px}.inbox-segments button{position:relative;display:inline-flex;align-items:center;justify-content:center;min-height:38px;padding:0 12px 0 38px;border-width:1px;font-weight:900;white-space:nowrap}.inbox-segments .active{color:#174ea6;background:#edf5ff;border-color:#bfd8ff}.inbox-segments .followup{color:#9a3412;background:#fff7ed;border-color:#fed7aa}.inbox-segments .parked{color:#475569;background:#f8fafc;border-color:#cbd5e1}.inbox-segments .closed{color:#047857;background:#ecfdf5;border-color:#a7f3d0}.inbox-segments .selected{box-shadow:inset 0 0 0 2px currentColor,0 8px 18px #0f172a14}.segment-unread-badge{position:absolute;left:8px;top:50%;transform:translateY(-50%);display:inline-grid;place-items:center;min-width:22px;height:22px;padding:0 6px;border:2px solid #fff;border-radius:999px;background:#ef4444;color:#fff;box-shadow:0 8px 18px #ef44445c;font-size:11px;line-height:1;font-weight:1000;direction:ltr}.conversation-actions{display:flex;align-items:stretch;gap:10px;flex-wrap:wrap;justify-content:flex-end}.analysis-launch-button{position:relative;isolation:isolate;border:0;overflow:hidden;background:radial-gradient(circle at 18% 15%,rgba(255,255,255,.38),transparent 26%),linear-gradient(135deg,#1d4ed8,#7c3aed 52%,#0f9f75);color:#fff;box-shadow:0 14px 30px #2563eb47,inset 0 1px #ffffff47;border-radius:14px;transform:translateZ(0)}.analysis-launch-button:after{content:"";position:absolute;inset:-60% auto -60% -40%;width:44%;background:linear-gradient(90deg,transparent,rgba(255,255,255,.5),transparent);transform:rotate(18deg);animation:analysisButtonSweep 3.8s ease-in-out infinite;z-index:-1}.analysis-launch-button svg{filter:drop-shadow(0 4px 7px rgba(15,23,42,.22))}.analysis-launch-button.compact{min-height:44px;padding:0 16px;font-size:13px;letter-spacing:0}@keyframes analysisButtonSweep{0%,42%{transform:translate(0) rotate(18deg)}72%,to{transform:translate(360%) rotate(18deg)}}.analysis-launch-button:disabled{opacity:.55;cursor:not-allowed;box-shadow:none}.analysis-launch-button:disabled:after{display:none}.bot-disabled-status{position:relative;isolation:isolate;display:inline-flex;align-items:center;justify-content:center;gap:9px;overflow:hidden;min-height:44px;padding:0 15px;border:1px solid rgba(148,163,184,.42);border-radius:14px;color:#475569;background:radial-gradient(circle at 18% 18%,rgba(255,255,255,.95),transparent 28%),linear-gradient(135deg,#f8fafc,#eef2f7 58%,#e2e8f0);box-shadow:0 12px 26px #0f172a1a,inset 0 1px #ffffffd1;font-size:13px;font-weight:1000;white-space:nowrap}.bot-disabled-status:after{content:"";position:absolute;inset:-60% auto -60% -45%;width:40%;background:linear-gradient(90deg,transparent,rgba(255,255,255,.72),transparent);transform:rotate(18deg);animation:mutedStatusSweep 4.6s ease-in-out infinite;z-index:-1}.bot-disabled-icon{display:grid;place-items:center;width:30px;height:30px;border-radius:10px;color:#b91c1c;background:#fee2e2;box-shadow:inset 0 0 0 1px #fecaca}@keyframes mutedStatusSweep{0%,48%{transform:translate(0) rotate(18deg)}78%,to{transform:translate(390%) rotate(18deg)}}.lid-link-button{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid #bfdbfe;color:#1d4ed8;background:linear-gradient(135deg,#eff6ff,#fff);box-shadow:0 10px 22px #2563eb1f;font-weight:900}.lid-link-button.compact{min-height:42px;padding:0 14px;border-radius:12px;white-space:nowrap}.lid-link-button:hover{border-color:#60a5fa;transform:translateY(-1px)}.danger-button.compact{min-height:42px;padding:0 14px;border-radius:12px;white-space:nowrap}.success-button{display:inline-flex;align-items:center;justify-content:center;gap:7px;border:1px solid #a7f3d0;color:#047857;background:#ecfdf5;font-weight:900}.success-button.compact{min-height:42px;padding:0 14px;border-radius:12px;white-space:nowrap}.provider-action-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px}.provider-action-grid button{min-height:46px;justify-content:center;text-align:center}.modal-backdrop{position:fixed;inset:0;z-index:50;display:grid;place-items:center;padding:18px;background:#0f172a73;-webkit-backdrop-filter:blur(10px);backdrop-filter:blur(10px);animation:backdropIn .18s ease-out}.action-modal{position:relative;width:min(100%,620px);border:1px solid rgba(255,255,255,.55);border-radius:18px;padding:24px;background:linear-gradient(135deg,#fffffff5,#f8fbfffa),#fff;box-shadow:0 30px 90px #0f172a52;animation:modalRise .26s cubic-bezier(.2,.8,.2,1)}.modal-close{position:absolute;top:14px;left:14px;display:grid;place-items:center;width:36px;height:36px;border:1px solid #d8e0ea;border-radius:10px;background:#fff;color:#334155}.modal-icon{display:grid;place-items:center;width:54px;height:54px;border-radius:16px;color:#0f7b59;background:linear-gradient(135deg,#dff6ec,#eef3ff);margin-bottom:14px}.shipment-confirm-icon{color:#075e45;background:linear-gradient(135deg,#c8f7df,#dbeafe);animation:shipmentPulse 1.35s ease-in-out infinite}.intervention-modal{width:min(100%,680px)}.start-conversation-modal{width:min(100%,700px)}.template-modal{width:min(100%,980px)}.template-modal-icon{color:#0f766e;background:linear-gradient(135deg,#d1fae5,#dbeafe)}.template-modal-grid{display:grid;grid-template-columns:minmax(260px,.9fr) minmax(0,1.35fr);gap:14px;margin:18px 0}.template-picker,.template-form-panel{min-width:0}.template-picker{display:grid;gap:10px}.template-picker button{display:grid;gap:5px;min-height:92px;padding:13px;border:1px solid #dbe7f3;border-radius:14px;background:#fbfdff;color:#102033;text-align:start;transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease}.template-picker button:hover,.template-picker button.selected{transform:translateY(-1px);border-color:#2457d6;box-shadow:0 16px 34px #2457d624}.template-picker button.selected{background:linear-gradient(135deg,#eff6ff,#ecfdf5)}.template-picker strong{color:#102033;font-size:15px}.template-picker span,.template-picker small{color:#64748b;font-weight:800;line-height:1.5}.template-picker small{direction:ltr;text-align:start;color:#2457d6}.template-form-panel{display:grid;align-content:start;gap:12px;padding:14px;border:1px solid #dbe7f3;border-radius:16px;background:linear-gradient(135deg,#fff,#f8fbff)}.template-meta-line{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 12px;border-radius:12px;background:#eef6ff;color:#475569;font-weight:900}.template-meta-line strong{direction:ltr;color:#1d4ed8}.template-variable-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:10px}.template-variable-grid label{display:grid;gap:7px;color:#334155;font-weight:900}.template-variable-grid input{min-height:44px;border:1px solid #cbd5e1;border-radius:10px;padding:0 12px;background:#fff;color:#0f172a;font-weight:800}.template-no-variables{grid-column:1 / -1;min-height:58px;display:flex;align-items:center;padding:12px 14px;border:1px dashed #93c5fd;border-radius:14px;background:linear-gradient(135deg,#eff6ff,#f8fbff);color:#1e40af;font-weight:900;line-height:1.7}.template-preview-card{display:grid;gap:9px;padding:14px;border:1px solid #bbf7d0;border-radius:14px;background:#f0fdf4}.template-preview-card strong{color:#047857}.template-preview-card p{margin:0;color:#102033;white-space:pre-wrap;line-height:1.9}.template-actions{grid-template-columns:.75fr 1.25fr}.start-conversation-modal-icon{color:#1d4ed8;background:linear-gradient(135deg,#dbeafe,#dcfce7)}.lid-link-modal{width:min(100%,560px)}.lid-link-modal-icon{color:#1d4ed8;background:linear-gradient(135deg,#dbeafe,#f0f9ff)}.lid-current-card{display:grid;gap:5px;margin:14px 0 16px;padding:14px;border:1px solid #bfdbfe;border-radius:14px;background:linear-gradient(135deg,#eff6ff,#fff)}.lid-current-card small{color:#64748b;font-weight:800}.lid-current-card strong{color:#0f172a;font-size:14px;word-break:break-all}.start-phone-preview,.selected-start-inbox{display:grid;gap:5px;margin:16px 0;border:1px solid #dbe7f3;border-radius:14px;padding:14px;background:#f8fbff}.start-phone-preview small,.selected-start-inbox small,.selected-start-inbox span{color:#64748b;font-weight:800}.start-phone-preview strong,.selected-start-inbox strong{color:#0f172a;font-size:18px}.start-conversation-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:16px 0}.start-conversation-grid .wide{grid-column:1 / -1}.start-conversation-grid label{display:grid;gap:7px;color:#334155;font-weight:900}.start-conversation-grid input,.start-conversation-grid select{min-height:44px;border:1px solid #cbd5e1;border-radius:10px;padding:0 12px;background:#fff;color:#0f172a;font-weight:800}.intervention-icon{color:#b91c1c;background:linear-gradient(135deg,#fee2e2,#fff7ed);animation:shipmentPulse 1.35s ease-in-out infinite}.intervention-preview{display:grid;gap:6px;margin:18px 0;border:1px solid #dbe7f3;border-radius:14px;padding:14px;background:#f8fbff}.intervention-preview small{color:#64748b;font-weight:800}.intervention-preview strong{color:#0f172a;line-height:1.8}.intervention-actions{display:grid;grid-template-columns:.8fr 1.15fr 1.15fr;gap:10px}.intervention-actions button{min-height:44px;justify-content:center}.secondary-action{display:inline-flex;align-items:center;gap:8px;border:1px solid #bfdbfe;border-radius:10px;background:#eff6ff;color:#1d4ed8;font-weight:900;padding:9px 14px;cursor:pointer}.shipment-summary{display:grid;grid-template-columns:minmax(90px,auto) 1fr;gap:10px 14px;width:100%;margin:0 0 18px;border:1px solid #dbe7f3;border-radius:14px;padding:14px;background:#f8fbff}.shipment-summary span{color:#64748b;font-size:13px;font-weight:800}.shipment-summary strong{color:#0f172a;font-size:14px;overflow-wrap:anywhere}.shipment-details-modal{width:min(760px,calc(100vw - 28px))}.dashboard-list-modal{width:min(860px,calc(100vw - 28px))}.dashboard-modal-list{display:grid;gap:10px;max-height:min(62vh,560px);overflow:auto;padding-inline-end:2px}.dashboard-action-row,.low-stock-row{display:grid;grid-template-columns:auto minmax(0,1fr) auto;align-items:center;gap:12px;min-width:0;border:1px solid #dbe7f3;border-radius:14px;padding:12px;background:#fff;text-align:start;box-shadow:0 10px 24px #0f172a0d}.dashboard-action-row{cursor:pointer}.dashboard-action-row:hover{border-color:#bfdbfe;background:#f8fbff}.dashboard-action-row strong,.low-stock-row strong{display:block;color:#0f172a;font-size:14px}.dashboard-action-row small,.low-stock-row small,.dashboard-action-row em{color:#64748b;font-size:12px;font-style:normal;font-weight:800}.low-stock-list{gap:12px}.low-stock-row{grid-template-columns:auto minmax(0,1fr) auto}.low-stock-meta{display:grid;justify-items:end;gap:4px;text-align:end}.low-stock-meta span{display:inline-flex;min-height:28px;align-items:center;border-radius:999px;padding:0 10px;background:#fff7ed;color:#c2410c;font-size:12px;font-weight:900}.shipment-data-view{width:100%;max-height:360px;margin:0;overflow:auto;direction:ltr;text-align:left;border:1px solid #dbe7f3;border-radius:14px;padding:14px;background:#0f172a;color:#dbeafe;font-size:12px;line-height:1.7;white-space:pre-wrap}.shipment-readable-view{display:grid;gap:14px;width:100%}.shipment-readable-view section{border:1px solid #dbe7f3;border-radius:14px;padding:14px;background:#fff}.shipment-readable-view h3{margin:0 0 12px;color:#0f172a;font-size:15px}.shipment-readable-row{display:grid;grid-template-columns:minmax(96px,auto) 1fr;gap:9px 12px;align-items:center}.shipment-readable-row span,.shipment-item-row span{color:#64748b;font-size:13px;font-weight:800}.shipment-readable-row strong,.shipment-item-row strong{color:#0f172a;overflow-wrap:anywhere}.ltr-value{direction:ltr;text-align:right;font-family:ui-monospace,SFMono-Regular,Menlo,Consolas,monospace}.shipment-item-row{display:flex;align-items:flex-start;gap:10px;border-top:1px solid #edf2f7;padding:11px 0 0;margin-top:11px}.shipment-item-row:first-of-type{border-top:0;padding-top:0;margin-top:0}.shipment-item-row svg{color:#0f7b59;margin-top:2px}.shipment-item-row div{display:grid;gap:3px}.shipment-error-box{width:100%;border:1px solid #fecaca;border-radius:14px;padding:13px 14px;background:#fff1f2;color:#991b1b;font-weight:900}.shipment-loading{display:inline-flex;align-items:center;gap:10px;width:100%;border:1px solid #dbe7f3;border-radius:14px;padding:16px;background:#f8fbff;color:#334155;font-weight:900}.shipment-submit{display:inline-flex;align-items:center;justify-content:center;gap:8px}.spin{animation:spin .85s linear infinite}@keyframes shipmentPulse{0%,to{transform:scale(1);box-shadow:0 0 #10b98142}50%{transform:scale(1.06);box-shadow:0 0 0 12px #10b98100}}@keyframes spin{to{transform:rotate(360deg)}}.modal-warning{margin:0 0 14px;border:1px solid #fed7aa;border-radius:12px;padding:11px 12px;background:#fff7ed;color:#9a3412;line-height:1.7;font-weight:800}.action-modal h2{margin:0 0 6px;color:#102033;font-size:26px}.action-modal p{margin:0 0 18px;color:#64748b;line-height:1.7}.modal-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}.modal-grid label{display:grid;gap:7px;color:#253349;font-weight:900}.modal-grid .wide{grid-column:1 / -1}.modal-grid input,.modal-grid textarea,.modal-grid select{width:100%;border:1px solid #cfd8e6;border-radius:12px;background:#fff;color:#102033;font:inherit;outline:0}.modal-grid input,.modal-grid select{height:46px;padding:0 12px}.modal-grid textarea{min-height:108px;padding:11px 12px;resize:vertical}.modal-grid input:focus,.modal-grid textarea:focus,.modal-grid select:focus{border-color:#2457d6;box-shadow:0 0 0 3px #2457d61f}.modal-submit{width:100%;justify-content:center;margin-top:18px}@keyframes backdropIn{0%{opacity:0}to{opacity:1}}@keyframes modalRise{0%{opacity:0;transform:translateY(18px) scale(.96)}to{opacity:1;transform:translateY(0) scale(1)}}@media(max-width:1180px){.dashboard-hero,.dashboard-command-grid{grid-template-columns:1fr}.dashboard-kpi-grid{grid-template-columns:repeat(3,minmax(0,1fr))}.priority-panel{grid-column:auto;grid-row:auto}.customer-analysis-grid,.commission-grid,.staff-deals-summary{grid-template-columns:1fr}.staff-deal-meta{display:grid}.analysis-hero-card{grid-template-columns:auto minmax(0,1fr)}.analysis-hero-meta{grid-column:1 / -1;justify-content:flex-start;max-width:none}.template-modal-grid{grid-template-columns:1fr}}@media(max-width:760px){.main,.staff-page,.settings-page{overflow-x:hidden}.notes-hero-panel{align-items:flex-start;flex-direction:column}.notes-kpi-grid,.notes-board,.notes-toolbar,.notes-selection-bar{grid-template-columns:1fr}.notes-filter-tabs button{flex:1 1 140px}.notes-selection-bar>div{justify-content:center;text-align:center}.live-layout{gap:12px}.dashboard-page{padding:12px}.analytics-hero{grid-template-columns:1fr;padding:18px}.analytics-insight-strip article,.analytics-action-card,.analytics-health-card,.analytics-provider-action,.analytics-response-card{grid-template-columns:1fr;justify-items:start}.analytics-bar-row{grid-template-columns:1fr}.analytics-bar-row small{grid-column:auto}.template-variable-grid,.template-actions{grid-template-columns:1fr}.analysis-hero-card{grid-template-columns:1fr;justify-items:start;padding:18px}.analysis-memory-list{grid-template-columns:1fr}.inbox-provider-chip{justify-self:start;display:inline-flex;align-items:center;min-height:24px;padding:4px 9px;border-radius:999px;border:1px solid #cbd9ff;background:#eef4ff;color:#2457d6;font-size:12px;font-weight:800}.inbox-provider-chip.meta{border-color:#bbf7d0;background:#ecfdf3;color:#047857}.dashboard-hero-copy{min-height:auto;padding:18px}.dashboard-hero-copy h1{font-size:34px}.hero-metric-row,.dashboard-kpi-grid,.provider-board,.activity-feed,.message-split,.health-row,.priority-chat{grid-template-columns:1fr}.pulse-bars{overflow-x:auto;justify-content:flex-start}.pulse-bar{flex:0 0 34px}.chat-list{max-height:none}.inbox-segments{grid-template-columns:repeat(4,minmax(0,1fr))}.inbox-switcher{justify-content:stretch;width:100%}.inbox-switcher button{flex:1 1 160px;justify-content:center}.staff-inbox-grid,.permission-tools,.staff-editor-form-grid,.staff-editor-permissions{grid-template-columns:1fr}.staff-inbox-card span{padding-left:54px}.chat-header .person,.conversation-actions,.danger-button.compact,.success-button.compact{width:100%}.provider-action-grid,.modal-grid{grid-template-columns:1fr}.action-modal{max-height:calc(100vh - 28px);overflow:auto;padding:20px}.records-list,.record-detail{min-width:0}.provider-filter,.order-stage-filter,.order-info-grid,.order-product-row,.dashboard-action-row,.low-stock-row,.customer-fields{grid-template-columns:1fr}.low-stock-meta{justify-items:start;text-align:start}.order-detail-hero{align-items:flex-start;flex-direction:column}.order-product-meta{justify-items:start;text-align:start}.customer-order-row{flex-direction:column}.customer-order-row>div:last-child{text-align:start}.contacts-toolbar,.contacts-board{grid-template-columns:1fr}.contacts-management-bar button,.contacts-excel-button{flex:1 1 180px}.contact-card{grid-template-columns:28px 44px minmax(0,1fr) 38px}.contact-meta{grid-column:1 / -1;justify-items:start;text-align:start;padding-inline-start:84px}.contact-edit-button{grid-column:1 / -1;justify-self:start;width:40px}.contacts-bulk-bar{flex-wrap:wrap}.contacts-bulk-bar>span{margin-inline-end:0}}.contacts-page{display:flex;flex-direction:column;gap:14px}.contacts-inbox-switcher button{min-width:115px}.contacts-count-pill{display:inline-flex;align-items:center;justify-content:center;min-width:34px;height:28px;padding:0 8px;border-radius:999px;color:#1d4ed8;background:#dbeafe;font-size:12px;font-weight:1000}.inbox-switcher button.selected .contacts-count-pill{color:#0f172a;background:#fff}.contacts-toolbar{display:grid;grid-template-columns:230px 210px minmax(260px,1fr);gap:12px;align-items:stretch}.contacts-summary-card,.contacts-search{min-height:74px;border:1px solid #dbe5f2;border-radius:12px;background:linear-gradient(180deg,#fff,#f8fbff);box-shadow:0 16px 34px #0f172a0f}.contacts-summary-card{display:grid;align-content:center;gap:4px;padding:12px 14px}.contacts-summary-card span{display:inline-flex;align-items:center;gap:7px;color:#64748b;font-size:12px;font-weight:900}.contacts-summary-card svg{color:#2563eb}.contacts-summary-card strong{color:#0f172a;font-size:19px;font-weight:1000}.contacts-summary-card small{color:#64748b;font-size:12px;font-weight:800}.contacts-search{margin:0;align-self:stretch}.contacts-board{display:grid;grid-template-columns:repeat(auto-fit,minmax(min(100%,430px),1fr));gap:12px;align-items:start}.sr-only{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.contacts-management-bar{display:flex;align-items:center;gap:10px;flex-wrap:wrap;min-height:62px;padding:10px 12px;border:1px solid #dbe5f2;border-radius:14px;background:radial-gradient(circle at 6% 0%,rgba(37,99,235,.12),transparent 30%),linear-gradient(135deg,#fff,#f7fbff);box-shadow:0 16px 34px #0f172a0f}.contacts-management-bar button{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:40px;padding:8px 13px;border:1px solid #dbe5f2;border-radius:11px;color:#0f172a;background:#fff;font-weight:1000;cursor:pointer;box-shadow:0 10px 20px #0f172a0d}.contacts-management-bar button:hover{transform:translateY(-1px);border-color:#93c5fd}.contacts-management-bar .primary-action{color:#fff;border-color:#2563eb;background:linear-gradient(135deg,#2563eb,#1d4ed8);box-shadow:0 14px 26px #2563eb38}.contacts-excel-button{margin-inline-start:auto;color:#075985!important;background:linear-gradient(135deg,#f0f9ff,#fff)!important;border-color:#bae6fd!important}.contacts-management-bar button:disabled{opacity:.55;cursor:not-allowed;transform:none}.contacts-bulk-bar{display:flex;align-items:center;gap:10px;min-height:58px;padding:10px 12px;border:1px solid #dbe5f2;border-radius:14px;background:linear-gradient(135deg,#fff,#f4f8ff);box-shadow:0 16px 34px #0f172a0f}.contacts-bulk-bar>span{margin-inline-end:auto;color:#0f172a;font-weight:1000}.contacts-select-all{display:inline-flex;align-items:center;gap:7px;min-height:38px;border:1px solid #bfdbfe;border-radius:10px;padding:8px 12px;color:#1d4ed8;background:#eff6ff;font-weight:1000;cursor:pointer}.contacts-select-all:disabled,.contacts-bulk-send:disabled{opacity:.55;cursor:not-allowed}.contacts-permission-note{color:#64748b;font-weight:900}.contact-card{position:relative;display:grid;grid-template-columns:30px 48px minmax(0,1fr) minmax(112px,auto) 38px;gap:12px;align-items:center;min-height:94px;padding:14px;border:1px solid #dbe5f2;border-radius:14px;background:radial-gradient(circle at 14% 8%,rgba(37,99,235,.08),transparent 28%),linear-gradient(180deg,#fff,#f8fbff);box-shadow:0 18px 36px #0f172a12;overflow:hidden;cursor:pointer;transition:transform .18s ease,box-shadow .18s ease,border-color .18s ease}.contact-card:hover,.contact-card:focus-visible{transform:translateY(-2px);border-color:#93c5fd;box-shadow:0 22px 44px #2563eb21;outline:none}.contact-card.selected{border-color:#93c5fd;box-shadow:0 20px 40px #2563eb1f}.contact-card:before{content:"";position:absolute;inset-inline-start:0;top:12px;bottom:12px;width:4px;border-radius:999px;background:linear-gradient(180deg,#2563eb,#22c55e)}.contact-edit-button{display:inline-grid;place-items:center;width:34px;height:34px;border:1px solid #bfdbfe;border-radius:11px;color:#1d4ed8;background:#fffffff0;box-shadow:0 10px 22px #0f172a1f;cursor:pointer;align-self:center;justify-self:end}.contact-edit-button:hover,.contact-edit-button:focus-visible{color:#fff;background:#2563eb;outline:none}.contact-select{position:relative;z-index:1;display:inline-flex;align-items:center;justify-content:center;width:28px;height:28px;border-radius:9px;background:#fff;border:1px solid #dbe5f2}.contact-select input{width:17px;height:17px;accent-color:#2563eb;cursor:pointer}.contact-avatar{display:inline-flex;align-items:center;justify-content:center;width:48px;height:48px;border-radius:14px;color:#1d4ed8;background:#eaf2ff;border:1px solid #cfe0ff}.contact-main{min-width:0;display:grid;gap:4px}.contact-main strong,.contact-main small{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.contact-main strong{color:#0f172a;font-size:15px;font-weight:1000;white-space:normal;overflow:visible;text-overflow:clip;line-height:1.45;overflow-wrap:anywhere}.contact-main span{color:#1e40af;font-weight:900;direction:ltr;text-align:start;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.contact-main small{color:#64748b;font-size:12px}.contact-meta{display:grid;justify-items:end;gap:6px;text-align:end}.contact-meta b{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;padding:4px 8px;color:#1d4ed8;background:#eff6ff;font-size:11px;font-weight:1000}.contact-meta span{display:inline-flex;align-items:center;justify-content:center;border-radius:999px;padding:5px 9px;color:#065f46;background:#dcfce7;font-size:12px;font-weight:1000;white-space:nowrap}.contact-meta small{color:#64748b;font-size:11px;font-weight:800;white-space:nowrap}.contacts-bulk-modal{width:min(980px,calc(100vw - 34px))}.contacts-entry-modal{width:min(820px,calc(100vw - 34px))}.contacts-excel-modal{width:min(680px,calc(100vw - 34px))}.excel-column-list{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:10px;margin:18px 0}.excel-column-list span{display:inline-flex;align-items:center;justify-content:center;min-height:46px;border:1px solid #bfdbfe;border-radius:13px;color:#1d4ed8;background:radial-gradient(circle at top right,rgba(37,99,235,.12),transparent 34%),linear-gradient(180deg,#fff,#eff6ff);font-weight:1000;box-shadow:0 12px 24px #2563eb14}.contacts-excel-actions{display:flex;align-items:center;justify-content:flex-end;gap:10px;flex-wrap:wrap;margin-top:18px}.contacts-excel-actions button{display:inline-flex;align-items:center;justify-content:center;gap:7px;min-height:42px;border:1px solid #dbe5f2;border-radius:11px;padding:8px 14px;color:#0f172a;background:#fff;font-weight:1000;cursor:pointer}.contacts-excel-actions button:disabled{opacity:.55;cursor:not-allowed}.contacts-entry-grid{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin-top:18px}.contacts-entry-grid label{display:grid;gap:7px;color:#0f172a;font-weight:1000}.contacts-entry-grid label.wide{grid-column:1 / -1}.contacts-entry-grid input{min-height:46px;border:1px solid #cbd5e1;border-radius:12px;padding:0 12px;color:#0f172a;background:#fff;font:inherit}.contacts-import-help{margin-top:18px}.contacts-template-grid{margin-top:14px}.contacts-text-bulk{display:grid;gap:14px;margin-top:16px}.bulk-warning{display:grid;grid-template-columns:42px minmax(0,1fr);gap:10px;align-items:center;border:1px solid #fed7aa;border-radius:14px;padding:12px;color:#9a3412;background:linear-gradient(135deg,#fff7ed,#fffbeb)}.bulk-warning svg{width:42px;height:42px;padding:9px;border-radius:12px;color:#ea580c;background:#ffedd5}.bulk-warning.neutral{color:#1e3a8a;border-color:#bfdbfe;background:linear-gradient(135deg,#eff6ff,#fff)}.bulk-warning.neutral svg{color:#2563eb;background:#dbeafe}.bulk-warning strong,.bulk-warning span,.contacts-text-bulk label span{display:block}.bulk-warning strong{font-size:15px;font-weight:1000}.bulk-warning span{margin-top:3px;line-height:1.7;font-size:13px;font-weight:800}.contacts-text-bulk label{display:grid;gap:7px;color:#0f172a;font-weight:1000}.contacts-text-bulk textarea{width:100%;min-height:150px;resize:vertical;border:1px solid #cbd5e1;border-radius:12px;padding:12px;color:#0f172a;background:#fff;font:inherit;line-height:1.8}@media(max-width:760px){:root{--app-zoom: 1;--app-zoomed-viewport-height: 100vh}body{overflow-x:hidden}.app-shell{display:flex;flex-direction:column;min-height:100vh;width:100%;overflow-x:hidden}.sidebar{position:sticky;top:0;z-index:80;width:100%;flex:0 0 auto;min-height:0;flex-direction:row;align-items:center;gap:8px;padding:8px;overflow-x:auto;box-shadow:0 12px 30px #0f172a2e}.brand{min-width:max-content;padding:0 0 0 8px;border-bottom:0}.brand-logo{width:34px;height:34px;flex-basis:34px}.brand strong{font-size:14px}.brand span{display:none}.nav{flex-direction:row;align-items:center;min-width:max-content;padding:0}.nav-item{width:auto;min-height:38px;padding:8px 10px;white-space:nowrap}.logout-button{width:auto;min-width:max-content;margin:0;white-space:nowrap}.main{min-width:0;width:100%;padding:10px}.chat-ops-page{height:auto;min-height:calc(100vh - 58px);overflow:visible;padding:8px}.chat-ops-page .page-header{gap:10px}.inbox-switcher{display:flex;flex-wrap:nowrap;justify-content:flex-start;width:100%;overflow-x:auto;padding-bottom:4px}.inbox-switcher button{flex:0 0 182px}.live-layout{display:block;min-height:0;flex-basis:auto;overflow:visible}.live-layout .chat-list,.live-layout .chat-window{width:100%;height:calc(100vh - 220px);min-height:520px;overflow:hidden;border:1px solid #dfe7f1;border-radius:16px;box-shadow:0 14px 34px #0f172a14}.live-layout:not(.has-selected-conversation) .chat-window{display:none}.live-layout.has-selected-conversation .chat-list{display:none}.live-layout.has-selected-conversation .chat-window{display:flex}.chat-list{max-height:none}.chat-list-top{padding:10px}.inbox-segments{grid-template-columns:repeat(4,minmax(0,1fr));gap:3px}.segments button{min-height:38px;padding:7px 4px;font-size:11px;line-height:1.25}.chat-header{min-height:auto;align-items:center;gap:8px;padding:10px}.mobile-chat-back{display:inline-flex;flex:0 0 auto}.chat-header .person{flex:1 1 auto;min-width:0}.chat-header .person strong,.chat-header .person span{overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.conversation-actions{display:flex;flex:1 1 100%;width:100%;gap:6px;overflow-x:auto}.conversation-actions .compact{flex:0 0 max-content;min-height:38px;padding:8px 10px}.messages{padding:14px 10px}.bubble{max-width:88%}.message-debug-popover{top:calc(100% + 8px);inset-inline-start:0!important;inset-inline-end:auto!important;width:min(86vw,420px);max-height:320px}.message-debug-popover pre{max-height:250px}.composer{gap:7px;padding:8px}.composer input:not(.composer-file){min-width:0}}.whatsapp-link-panel{margin-top:24px;padding:24px;background:#fff;border:1px solid #e2e8f0;border-radius:20px;box-shadow:0 10px 25px #00000005;direction:rtl}.whatsapp-link-head{margin-bottom:20px}.whatsapp-link-head h2{font-size:20px;margin:6px 0;color:#0f172a}.whatsapp-link-head p{color:#64748b;margin:0}.whatsapp-link-content{display:grid;grid-template-columns:1fr 1fr;gap:24px}@media(max-width:768px){.whatsapp-link-content{grid-template-columns:1fr}}.evo-link-form{display:flex;flex-direction:column;gap:16px}.evo-link-form label{display:flex;flex-direction:column;gap:8px}.evo-link-form label span{font-weight:600;color:#334155;font-size:14px}.evo-link-form input{padding:10px 14px;border:1px solid #cbd5e1;border-radius:10px;font-size:14px}.evo-qr-display-card{padding:20px;background:#f8fafc;border:1px dashed #cbd5e1;border-radius:16px;text-align:center;display:flex;flex-direction:column;align-items:center;gap:12px}.evo-qr-display-card h3{margin:0;font-size:16px;color:#0f172a}.evo-qr-display-card p{font-size:13px;color:#475569;margin:0}.qr-image-wrapper{background:#fff;padding:16px;border-radius:12px;box-shadow:0 4px 12px #0000000d}.qr-image-wrapper img{width:200px;height:200px}.qr-placeholder{width:200px;height:200px;display:grid;place-items:center;background:#edf2f7;color:#718096;border-radius:12px;font-size:14px}.pairing-status-text{font-size:13px;color:#0d9488;display:flex;align-items:center;gap:6px;font-weight:500}.pairing-status-text svg.spin{animation:spin 1.5s linear infinite}@keyframes spin{0%{transform:rotate(0)}to{transform:rotate(360deg)}}.cancel-pairing-btn{padding:6px 16px;background:#ef4444;color:#fff;border:none;border-radius:8px;font-weight:500;cursor:pointer}.evo-inbox-actions{display:flex;align-items:center;justify-content:space-between;width:100%;margin-top:10px}.evo-status-badge{padding:4px 10px;border-radius:6px;font-size:12px;font-weight:600}.evo-status-badge.connected{background:#d1fae5;color:#065f46}.evo-status-badge.pairing{background:#fef3c7;color:#92400e}.evo-status-badge.disconnected{background:#fee2e2;color:#991b1b}.evo-admin-buttons{display:flex;gap:8px}.evo-admin-buttons button{padding:6px 12px;border:1px solid #e2e8f0;border-radius:8px;font-size:12px;display:flex;align-items:center;gap:4px;cursor:pointer;background:#fff;color:#334155;transition:all .2s}.evo-admin-buttons button.delete-inbox-btn{border-color:#fee2e2;color:#ef4444}.evo-admin-buttons button.delete-inbox-btn:hover{background:#fef2f2}.evo-admin-buttons button.show-qr-btn{border-color:#e0f2fe;color:#0284c7}.evo-admin-buttons button.show-qr-btn:hover{background:#f0f9ff}.inbox-provider-chip.evo{background:#e0f2fe;color:#0369a1}.settings-tabs-container{display:flex;gap:8px;padding:12px 20px;background:#f1f5f9;border-bottom:1px solid #e2e8f0;overflow-x:auto;scrollbar-width:none}.settings-tabs-container::-webkit-scrollbar{display:none}.settings-tab-btn{display:flex;align-items:center;gap:8px;padding:10px 16px;border:1px solid transparent;border-radius:8px;font-size:15px;font-weight:700;color:#64748b;background:transparent;cursor:pointer;transition:all .2s cubic-bezier(.4,0,.2,1);white-space:nowrap}.settings-tab-btn:hover{color:#0f7b59;background:#0f7b5914}.settings-tab-btn.active{color:#fff;background:#0f7b59;border-color:#0f7b59;box-shadow:0 4px 12px #0f7b593d}.settings-section-footer{display:flex;justify-content:flex-end;padding:14px 16px;background:#f8fbff;border-top:1px solid #e2eaf5}.save-tab-settings-btn{display:flex;align-items:center;gap:6px;padding:8px 16px;border:1px solid #0f7b59;border-radius:6px;font-size:14px;font-weight:800;color:#0f7b59;background:#fff;cursor:pointer;transition:all .15s ease}.save-tab-settings-btn:hover{color:#fff;background:#0f7b59;box-shadow:0 2px 6px #0f7b5926}.tab-content-fade{animation:tabFadeIn .25s ease-out}@keyframes tabFadeIn{0%{opacity:0;transform:translateY(8px)}to{opacity:1;transform:translateY(0)}}
